Address
Form of work
SalaryPosition Summary
The Customer Support Executive will be responsible for speaking and assisting on a day to day basis and helping to grow the business where the Account Managers see fit. The Customer Support Executive will form part of the Customer Support team that will also assist with all related tasks.
Principal Duties:
- Dealing with all aspects of customer services - Incoming emails & calls
- Providing customer ETA on orders and general strong communication to customers.
- Entering/approving/shipping Sales orders within our CRM
- Entering Prospect clients details onto the in-house database
- Sending software and order confirmations to customers
- Assisting with Demo Kit requests and orders
- Liaising with stock controller for stock queries
- Taking part in product training and keeping up to date with new products
- Order Processing and ensuring orders are correct prior to shipment.
Knowledge & Skill Requirements
- Customer focused
- Experience of using a CRM
- Strong communication skills with multiple internal departments
- Excellent accuracy and attention to detail
- Ability to listen and articulate effectively
- Experience and understanding of Microsoft Office
- To gradually learn and amass knowledge and detailed understanding of Sales
- Must be a problem solver and able to work under own initiative.
- Needs to be content to work in a semi-rural environment
- To converse with all customers and the people throughout the organisation from Director level to bottom level.
Working Conditions
Must have a clean driving license and own car due to rural location.
Benefits
- Laptop
- Learning and Development Plan
- Purdicom Pathway Training Platform
- Motivosity Reward and Recognition system
- On Site Gym
- On Site Subsidised Café
- Purdi Perk Vouchers
- Pool table/ Batak/Table Football
- 25 days holiday
- 2 Well Being days
- Birthday Bonus
- Anniversary Bonus
- Pension Scheme
- Medical Scheme
- Sick Pay
- Life Insurance 4 x salary
- Free Parking
