Customer Support Executive

Customer Support Executive needed for a contract role with our client in the EdTech/eLearning industry.

This 1st Line/2nd Line Support role is a contract position, lasting for around 2 months initially, with the possibility of extension.

This Customer Support Executive role will be working US hours, so roughly 1pm till 9pm UK time. The role will consist of;

• 1st line support: including in–app chat, email support, screen sharing with customers.
• 2nd Line investigations: ivestigating soem more complex issues, and workign with the dev team to find a solution to the problems
• Updating the Online Help Centre with support documentation
• Logging bugs and feature requests
• Liaising with a cross–functional team across Sales, Customer Support, Product and Development.
• Testing new bug fixes and features

This role will suit someone from a 1st line/2nd line support background, with excellent customer service skills, and a strong attention to detail.

Experience of working on SaaS products is a distinct advantage.

The company is full of lovely people and the product is great.

Please only apply if you are able to work 1pm to 9pm UK time, and have strong experience within 1st and 2nd line support.

Apply now to Dave Goffin and get the conversation started!