AddressDeliver business value through Right and Fast partnership
Customer Support Manager
We have an opportunity for a Customer Support Manager to join us at Honeywell, in Basingstoke, Yeovil or Bournemouth location, where you will be responsible for establishing a management operating system (MOS) utilising salesforce.com (SFDC) with assigned Airline customers that includes regular performance reviews (Delivery, Technical Support, Product Performance, CMM Updates, promote portal/improvement initiatives), all cumulating in an improved Airline Customer Experience. This is a hybrid role, 3 days on office and 2 days remote model.
Since the invention of autopilot in 1914, we’ve been a leader in innovation for the Air Travel industry. Today, thousands of Honeywell products are used in aircraft and airports around the world. Everyday 140,000 Honeywell air turbine starters bring to life commercial and military aircraft, industrial and marine equipment.
More sustainable travel, safer and more efficient flying and a focus on cutting-edge innovation.
Key requirements
- Establish and drive execution of Airline survey improvement plans and reliability initiatives
- Ensure the Airline improvement plans translates into increased satisfaction on Industry Survey Results in the top quartile of all participating suppliers
- Responsible for communication and development of action plans as a result of Customer Effort Survey results
- Drive Customers to provide efficient order information through increased M2M, electronic ordering, etc. to reduce potential encumbrance throughout the delivery process
- Develop a plan and execute sustained closure of Airline Service Requests to their committed deadlines, ensuring an execution rate of > 95%
- Lead Airline change management communication as it relates to business policies and systemic process changes
Key skills and qualifications
- Bachelor's degree in Business, Engineering or related field plus relevant experience, or in lieu of degree, experience in Business, Customer Support, Engineering, Operations, Supply Chain and/or Program Management
- Demonstrated strong bias for action and strong internal network
- Ability to learn/utilise numerous applications (examples, Sales Force, SAP, Tableau, and other complex tool sets) primarily through self-training
- Strong verbal and written communications skills and demonstrated partnering skills with key internal and external customers
- Ability to quickly adapt to differing leadership styles across multiple customer business teams and indirect leadership experience, within a large global organization requiring interaction across multiple countries
- Ability to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams and an elimination of non-value added activities
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and make an impact!
#TheFutureIsWhatWeMakeI
Additional Information
- JOB ID: HRD222197
- Category: Customer Experience
- Location: Edison Road, Houndmills Estate,Basingstoke,HAMPSHIRE,RG21 6QD,United Kingdom
- Exempt
