Customer Support Officer (Temporary Maternity Cover)

Job Title:Customer Support Officer (Temporary Maternity Cover)

Location: Manchester

Salary: Competitive

Job type: Full Time, 12-month fixed term contract. Office based, however there may be some opportunity for some flexibility.

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview:

An exciting opportunity to join a leading global organisation in the IT/Payments space is now available. Centrally located in the Manchester city centre with great public transport links available, ADVAM is looking for a 1st Line Support team member to join its established team of professionals, provide customer service and technical assistance to its customers.

Responsibilities:

You will be responsible for handling customer queries by email and by phone, raising tickets, providing technical support in an Agile environment with an ITIL aligned Service Delivery framework. Good communication is key as you will be required to speak with multiple stakeholders both internally and externally, you will learn about our industry leading products/services and how to troubleshoot them for our customers.

Required:

• Customer service experience
• Analytical problem-solving skills
• Ability to work independently and as part of a team
• Proficient Microsoft Office, particularly in Excel

Qualifications:

Desirable:

• Database SQL Experience
• Experience of ZENDESK/ATLASSIAN/SALESFORCE
• Experience engaging with AGILE development teams
• Knowledge of ITIL Service Management Framework
• Understanding of basic IT & Network principles
• 2+ years background in Electronics or IT Support

Extra Information:

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Please click on the APPLY button to send your CV for this role.

Candidates with the relevant experience or job titles of; Customer Services, Customer Services Representative, Customer Services Support, Customer Service Advisor, Telephone Customer Service Representative, call handler, may also be considered for this role.