Customer Support Representative

Company	Northgate Vehicle HireSee more
Address	Darlington, Durham
Category	Customer Service

Job description

This is a great opportunity to join one of the UK’s leading vehicle rental specialists as a Customer Service Representative in our contact centre in Darlington.
Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business environment, a key attribute for success is the ability to effectively manage customer data, job card creation, documents, inbound contacts, generating invoices, keeping customer satisfaction and communication at the core of every decision and behaviour.
Service Desk - Consists of Inbound Calls, Outbound Calls and Data Input with the opportunity to cross train on other departments as your career progresses.
This role is key to our success and will require knowledge and training across many different teams and activities and as such can develop across 3 grades within the CSR

Manage large volumes of communications in a timely and professional manner (calls, emails, web chat)
Championing the customer in everything you do. Working in partnership with other departments/suppliers to deliver exceptional service
Proactively identify customers’ needs, clarify information, and offer alternatives / solutions
Take ownership of issues and ensure satisfactory resolutions achieved with minimal escalations achieving right first time, every time
Understand customer variance in requirements of services and products
Keep relevant and accurate records in our management systems
Give information and advice on our products and services
Keep self-up to date with communication, development, and changes within the business to ensure accurate information is given to customers
Achieve personal and team quality, productivity, and volume targets

Of course, a great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to) …

23 days annual leave (+ bank holidays) and an extra day’s leave to celebrate your birthday
free life assurance
well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
discounted, flexible Gym memberships
exclusive employee vehicle-leasing schemes
pension & save-as-you-earn share scheme
Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
We're so excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!