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Form of workWhat will you love about this role?
At 3P Learning we can genuinely offer you a career with purpose and meaning. We build educational products that are the gold standard in global EdTech excellence. We build them to be motivational and engaging for children, and easy for teachers and educators to use. Our products, including Mathletics, Reading Eggs and Mathseeds are adored by millions all over the world.
What will you love about this role?
We can offer you a career with purpose and meaning. Our EdTech products, including market leading Mathletics, Reading Eggs, and Mathseeds are a better way to learn and are adored by millions all over the world.
We are seeking a passionate Customer SupportSpecialist to join our schools customer team to provide first-class service and support across our entire product suite.
What you will be doing…
You’ll be working as part of our team resolving our customers product queries over email, phone and chat.
Key responsibilities:
- As 1st point of contact, facilitate a speedy and efficient resolution of customer queries
- Develop exceptional product knowledge across all our products
- Identify trends in customer queries and be proactive in addressing issues
- Share product knowledge with the global team
- Contribute to the maintenance and growth of knowledge base documents
- implementation of user experience methodologies, improving the design process and procedures.
What we are seeking in this person
Should have:
- 2 years + experience in a Customer Support or service role
- Strong verbal and written communication skills
- Excellent attention to detail, time management and prioritisation skills
- Good technical aptitude
Should be:
- Dedicated to exceptional customer care
- Able to quickly build connections with customers and get to the heart of the issue
- Self-motivated, organised and thorough
- Have a “never give up” attitude
- Committed to shared success and team goals
- Passionate about the difference education can make
Why you will love working at 3P Learning:
You’ll love that we are a dynamic and growing ASX-listed business with a global presence but, at the same time, we are small enough to get stuck in and really make an impact.
We look forward to sharing more about our amazing people and products with you through this journey.
