Customer Support Specialist

Customer Service Representative – Allscott

£28-32k DOE and benefits package

Are you outgoing, personable and able to build relationships quickly? Do you have a strong knowledge of agricultural or specialist turf equipment? Can you articulately communicate the benefit to the customer of keeping machinery in A1 condition?

Tallis Amos are experiencing a period of growth and with that in mind, we are looking to hire into our business a Customer Service Representative to help us book service appointments. The role is pivotal within the depot as it will drive the growth of our service departments to ensure we are maximising the customer accounts we hold whilst also delivering quality service to our customers. The position will be the main interface between the customer and service department helping to oversee workshop workflow and schedule of service, both in depot and mobile.

Reporting directly to the service manager, you will receive calls and allocate work to the technicians via IBCOSGold to ensure that they are kept busy to maximise efficiency of their workload. You will also be making calls out directly to customers to market service and parts sales using the TAG CRM system. There will be responsibility to monitor customer machinery through remote service tools and contact them to prospect for service and parts as well as allocate work to technicians based on criticality of repair and available inhouse expertise. Other duties will include quoting for repairs, informing and updating customers on repair and part lead times as well as consulting with customers on part suitability.

Essential Criteria

· Excellent verbal and written communication skill

· Strong sense of business development and commercial acumen

Desirable Criteria

· Strong knowledge and understanding of agricultural and/or turf machinery

In return for this TAG offer you an excellent pay and benefits package, pension scheme, generous holiday allowance and also Vitality Health. In addition to this TAG are committed to the ongoing professional development of all staff and offer each team member the chance to hone their skill set through class leading CPD and in house training.

To apply, discuss the role informally or find out any further information please get in touch with recruitment coordinator Guy Bunting on guy.bunting@tallisamos.co.uk or call 07507671283

Job Types: Full-time, Permanent

Salary: £28,000.00-£32,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Free or subsidised travel
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: VA153