Customer Verification Supervisor

As a Customer Verification Supervisor, you will be responsible for supporting the continued growth of the Customer Verification department, and play a key role in improving the Customer Verification journey, by working towards departmental objectives.

As a Customer Verification Supervisor you will play a key part in the verification process of our global customer base.

You will be responsible for the management of the Customer Verification journey, from the registration process, to being in a position to make their first deposit.

You will be enthusiastic, and demonstrate a dedication to providing excellent service to our customers. To achieve this, you will lead your own team of Advisors and Team Leaders and oversee their continued development and progression. A passion for people is imperative.

There is much to learn, so you will need to be the type of individual who strives to improve your knowledge and is always keen to take on the challenge of learning something new. You will need to achieve high standards and have the ability to assess and understand where change or improvement is required, presenting these ideas constructively.

The position is full time and the successful applicant will be required to work any five days from seven between the hours of 7am and 11pm.

This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.

Successful applicants will need to provide proof of eligibility to work in the UK.

Preferred Skills, Qualifications and Experience

• Ability to work to high standards when under pressure.
• Excellent attention to detail.
• Ability to question existing processes and procedures to propose change for improvement
• Passion for developing and coaching staff at all levels is self-driven with an investment in personal development.
• Ability to prioritise tasks.
• Excellent communicator at all levels.

Main Responsibilities

• Supervising and supporting the Customer Verification team.
• Coaching, training and supporting the ongoing development of Advisors and Team Leaders.
• Enhancing the customer’s journey through departmental development.
• Managing day to day resource in line with business levels.
• Identifying, investigating, and communicating verification related technical issues
• Supporting Management in the completion of ad hoc tasks and projects.
• Understanding and complying with the Company’s Responsible Gambling policy.

The closing date for applications is 05/03/2024.

To apply send a copy of your CV with covering letter quoting the position reference CVS0224RD or click on the link to apply.

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