Customer Xperience Representative

Job summary
Ruroc makes badass helmetsLooking for a Customer Xperience RepresentativeDelighting the customer and promoting our brand ethos
Job seniority: entry level
Responsibilities
• Respond to customers via email and social media channels• Resolve customer issues with minimal disruption• Offer pre and post-purchase support• Specialize in current and upcoming products• Ensure awesome customer experiences• Identify potential product issues from customer feedback• Promote the Ruroc brand• Think like a Ruroc rider• Requirements• Outstanding customer service skills• Ability to think outside the box• Empathy towards customers• Ownership and problem-solving skills• Ability to diffuse negative situations• Drive and determination to follow process• Excellent written communication• Experience• Customer service experience• Experience in a fast-paced customer response team• Possibly experience with customer service Helpdesk or snow/moto/sporting products• Benefits• Salary of £22,822.80• Hybrid working environment with 3 days in HQ• Private Health Insurance with Vitality• Employee Assistance Programme - Health Assured for wellbeing support• Free in-house Personal Training Sessions• Free Ruroc products and 50% discount for friends and family• Contribution towards skiing/snowboarding lessons and CBT/motorcycle license• 26 days annual leave + Bank Holidays• Equal opportunities employer with a commitment to diversity and inclusion