Address
Form of work
SalarySummary
You’ll help everyone who visits enjoy our cycle trails, sharing your enthusiasm for cycling to provide a high-quality service. You'll also be sharing your passion and knowledge about the Fen and its wildlife with visitors as part of delivering a great boat trip. With every conversation you have, you’ll find ways to help people get the most from their visit and build a great all-round outdoors experience.
Salary: £13,313.30 per annum
Contract duration: Permanent
Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1235 hours per year. The hours you'll work will reflect our cycling and boating season - we expect this to be 32.5 hours a week (working on 5 out of 7 days) from March - October, and 6 hours a week (1 day) from November - February.
Internally you'll be known as Cycle Hire Supervisor.
What it's like to work here
As Cycle Hire Supervisor - and Boat Trip Driver - you’ll report to our Visitor Experience Officer, who is responsible for the Cycle Hire and Boat Trip offer at Wicken Fen. You'll work alongside and may supervise a small team of volunteers, who help with both these activities. You'll be working in an outdoors environment, overlooking the nature reserve when you are out the front of the Cycle Hire Building, or gliding through it, if on the boat.
Wicken Fen is one of the oldest nature reserves in the country, celebrating its 125th anniversary this year. It is an internationally important wetland, with 70,000 visitor each year coming for walking, wildlife watching, outdoor activities, school trips and to attend events. The team of staff and volunteers manage the site for the habitat and wildlife conservation, as well as providing great visitor experiences and opportunities for people to get closer to nature.
What you'll be doing
Day to day you’ll be helping as many people as possible engage with the outdoors. You'll be managing the on-site Cycle Hire operation to ensure the cycles and other hired equipment are in full working order, maintained and repaired to a high standard. You’ll answer questions and provide information so our visitors can access our cycling offer and have the best experience.
In addition to this you will be one of our Boat Drivers, delivering an engaging boat trip for visitors, another way for people to experience the Fen and engage with the stories of its past, the landscape and the wildlife. You'll help ensure that all operations are conducted to be welcoming to everyone, and compliant in all safety requirements.
Who we're looking for
We'd love to hear from you if you're:
- customer focused with an understanding of the importance of great service
- well organised and adaptable
- a team player, but also can work on your own initiative
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice
Click here to find out more about the benefits we offer to support you.
