D365 Crm/Power Platform Functional Consultant

D365 CRM & Power Platform Functional Consultant

The Role:

Working with SMB organisations to help them understand, design and deliver innovative sales, service and business excellence solutions in order to drive their organisation forwards.

Key Responsibilities:

• Building strong, long-lasting relationships with customers
• Facilitating workshops to understand customer requirements.
• Documentation of customer requirements and to be solution design
• Design & build of customer solutions within the Dynamics 365 & Power Platform toolkit
• Delivering training workshops and handing over solution to customer
• Supporting the sales and customer service team throughout the customer lifecycle

Must Have Skills/Experience:

• Experience as a Consultant or End User responsible for implementation and evolution of Dynamics 365 CRM Apps (Sales, Customer Service, Marketing)
• Experience with the Power Platform suite, including Power Apps, Power Pages (Portals) and Power Automate
• Ability of understanding, designing, implementing and improving customer experience and/or sales processes
• Excellent interpersonal and communication skills
• Excellent stakeholder management skills
• Understanding of or experience in delivering business change
• Creative problem solving skills
• Strong planning and organisational skills
• Strong presentation skills

Desirable Skills/Experience

• JavaScript experience
• HTML5 experience
• Dynamics 365 Field Service experience
• Project management skills

Personal Qualities:

• Positive can-do attitude
• Desire to continuously learn new technology
• Team player but with the ability to work on own initiative
• Passionate about delivering consistently great solutions and customer service
• Willing to travel (projects typically are a mix of onsite and remote)

Please get in touch to discus further.

Unfortunately, we cannot accept requests for sponsorship