Data Admin Apprentice

Employer description: Trimming Shop is a family-run business that was founded back in 1985. Today, we are one of the UKs biggest importers, retailers and wholesalers of event décor, haberdashery & sewing supplies and arts & crafts products. Our objective is simple; offer a huge range of interesting, innovative, creative and practical solutions at ultra-competitive prices, along with best-in-class levels of customer service that will make you want to come back to us again and again. We welcome orders of all sizes and values from both the public and trade customers, plus, we offer free UK delivery on every purchase.

Overview:We are now looking for an eager candidate to join us as an apprentice.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Data Essentials - Level 3 Apprenticeship. Duties:

• Provide a great customer experience and answers to incoming customer support messages via all phone and digital communication channels such as webchat
• Accurately record and log interaction with customers and update account information to be able to retrieve this information to create reports for management
• Develop the skills to be able to support the customer regarding new products, services, and sales promotions
• Process and record customer returns using our in-house software
• Supports and works with Management to ensure a best practice process is achieved and maintained
• Keeps sensitive information and financial records private and confidential
• Over time, we would like you to develop knowledge of the company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
• Where possible, strive at all times to provide a fantastic customer experience and increase customer satisfaction
• Regularly meetings with team leader to give feedback to help improve customer service culture, response time and tools to improve staff experience

And any other adhoc duties as required.

What we are looking for:Skills / Personal qualities:

• Comfortable with listening and speaking over the phone to customers
• Confident in being able to build empathy and rapport with new people
• Capable of working with standard digital office and online based applications (eg - MS Office, MS 365, or Google workspace)
• Excellent communication skills, both verbal and written
• Self Motivated, problem solver and prioritiser, who's keen to learn the detail of this multi-tasking role
• Can achieve results when working in a fast-paced team environment, as well as individually

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Salary:£15,000 per annum.

Benefits:

• 28 days holiday (incl. Bank Holidays)
• Staff discount on products we sell
• Coffee machine
• Casual dress code

Future prospects: Upon successful completion of the apprenticeship, there is a possibility of gaining full time employment.

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!