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SalaryAbout us
This is an exciting opportunity for a Data Analyst to support the data requirements for programmes and projects across UCL’s Service Excellence function and lead on the development of service performance dashboards for our Professional Services.
Our Service Excellence function is part of the Professional Services Hub which brings together key customer facing and transactional services across different functions: HR, Finance, Commercial, Faculty, Research, Estates, IT & Business Operations. The PS Hub is committed to delivering high quality & efficient services, with a real emphasis on customer experience.
The University’s Professional Services, which the Hub is a part of, brings together colleagues who perform their work while sitting in the Hub but also outside by binding them together in a common framework of tools, methods, technologies and performance standards.
About the role
You will support the Service Excellence function to access and analyse relevant and accurate data, to support improvement projects and programmes. You will help identify the root causes of problems and issues, so that the right solutions are put in place. You will play an important role in developing service performance dashboard for our Professional Services.
Working closely with colleagues in the Data and Insights team, as well as other teams across UCL, you will support the identification of data sources required to baseline and measure the impact of improvement projects. This role will also support the Data and Insights team to improve the quality of data at UCL.
About you
We are looking for people with experience of processing and analysing large and complex data sets, visualising this effectively using a range of MI tools (i.e. Tableau, PowerBI, etc). You will have a collaborative approach to work and be able to influence stakeholders through effective analysis and reasoned persuasion.
You will have experience of producing complete and details reports and data set with analytical tools.
The advert will close on 12th April 2024 at 23:59 GMT. Interviews are expected to take place the week commencing 29th April 2024.
A job description and person specification can be accessed at the bottom of this page.
Your application should include a CV and cover letter and it will be assessed on how well you evidence the essential and desirable criteria in the person specification within the job description. (By including a cover letter, you can leave blank the field 'Why you have applied for this role' in the application form.)
If you have any queries regarding the vacancy or the application process, please contact Georgia Byrne (georgia.byrne@ucl.ac.uk).
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
