Data Analyst - Passenger Surveys

Salary: Up to £39,000 dependent upon experience

Contract Type: Permanent – Full Time

Security Level: BPSS

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

We are looking for a Data Analyst to work alongside our Passenger Survey Lead supporting the survey methodologies, its customer base and supporting information technology (IT) infrastructure, including, technical support for the hardware and software, data management of reference material and data validation and supporting existing customers by delivering outputs and responding to data requests.  You will also be cross trained to support Business Delivery Analysts in our Shared Service Centre on the creation of effective data standards and working with the business to implement them.

Core Accountabilities

Technical Support

• Maintaining accurate and up to date inventory of the passenger survey hardware
• Conducting a full annual audit of tablets
• Provide frontline IT support to the survey interview teams by troubleshooting and resolving issues
• Support development, preparation, and deployment of database updates
• Ensure best practice, process framework and CAA governance is applied and recommend opportunity for improvement

Data Management

• Ensure all Passenger Survey reference material is up to date
• Conduct annual review of reference data
• Explore and develop additional data sources for the passenger survey data quality
• Manage the validation systems and process which supports the Passenger Survey ensuring data sets meet expected levels of quality and quantity. This involves running existing validation routines and developing processes
• Ensure the survey meets regulatory standards & defined performance criteria

Customer Management

• Support delivery of annual survey plans with commercial entities including major UK airports and communicating with stakeholders such as CMG, DfT and ONS
• Ensure Passenger Survey outputs and reports are distributed to customers within agreed SLA
• Provide guidance and support to customers to maximise the usefulness of the survey data
• To provide front-line response to ad hoc commercial data reporting services meeting external customer demands for Passenger Survey outputs
• Ensure that all invoices covering survey income are raised on time
• Support the development and delivery of new commercial opportunities
• Work with internal support functions to ensure operational resilience and agility

About You

To be considered for the role you will need to have:

• Excellent communication skills 
• An extensive knowledge of IT systems, their design, documentation, development and uses, with hands-on experience of database and operating systems for e.g. SQL, Windows, Python, SharePoint
• Familiarity with IT approach to systems testing & deployment 
• Developed skills in the use of Excel/Access/PowerBI to interrogate and analyse data and use of different data visualisation tools to create insight
• Ability to engage on and speak knowledgably, using data collated from relevant MI and BI teams
• Demonstrable understanding of data quality considerations and solutions
• Experience of working as part of an information management governance structure and reporting at all levels as required
• Conceptual and logical data modelling (using suitable tools)
• Technical knowledge of databases and their structure and experience of developing and implementing effective data standards

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.

If you do not meet these requirements, we may not be able to accept your application.  

For more information on BPSS clearance please visit -BPSS clearance

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Inclusive Recruitment

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.

Working With Us

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.
 

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

Our Values
 

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here
 

Closing Date: Tuesday 2nd July 2024

Interview Date: Tuesday 16th July 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.