Data Operations Executive

We are recruiting in our Data Operations team on a 14 hour a week permanent contract working in our Redhill office.

Data Operations provides operational support for TGP’s customer lifecycle journey which includes, but not limited to management of market interaction to maintain metering and read data required to ensure the accuracy of billing and industry settlement in electricity and gas markets.

The core remit of the role will be providing process support, liaising with internal and external stakeholders to resolve data exceptions and customer queries raised by internal teams.

As the Data Operations Executive you will be required to be approachable, flexible, and adaptable as the role is varied and sometimes demanding due to the complexities of the type of work involved.

This is a newly created team working within Redhill based at the heart of the city with panoramic rooftop views across the city center. This role will allow someone to take the next step in their career and work for a leading energy supplier. There is a clearly defined career progression path.

We recognise that our employees are one of our most important assets. If you are looking for a fast-paced company and with a global brand and a strong UK presence that actively invests in its people, this is an excellent opportunity to work within a friendly, proactive successful team.

Salary: £10,000

Bonus: Up to 10%

Location: Redhill - RH1 1RHX

Working Pattern: Flexible working pattern of 14 hours

Contract type: Permanent

Activities

• Support processes within Data Operations remit to defined industy timescales and internal SLAs, designed to deliver a great customer experience.
• Manage assigned queries including escalations and customer complaints.
• Maintain the integrity of read and meter asset data held in industry databases through use of dataflows.
• Support industry and internal data cleansing projects as required.
• Collaborative working with other business areas and provide technical support regarding industry processes when required.
• Maintain the relationships with external 3rd parties to drive high performance at all times.
• Manage and respond to emails in the relevant department mailboxes.
• Support process changes and efficiencies within the department by conducting system testing where required and documenting procedures.
• Proactive approach to managing own workload along with being a strong team player.

Qualifications / experience required

• Energy and/or Customer Services industry experience would be beneficial.
• Knowledge of MS Office (Word & Excel) to an intermediate level.
• Excellent Communication skills - written and verbal.
• Good numeracy and problem solving skills.
• Strong planning and organisation as well as negotiation and influencing skills.

About the company:

Total Gas & Power is one of the leading energy suppliers to industrial, commercial and business customers within the UK and part of the one of world’s leading oil and gas companies and a major player in low-carbon energies.

We have integrated climate change into our strategy and target 25 GW of renewable

generation capacity in 2025. We will continue to expand our business to become a leading international player in renewable energies.

Our Vision is to be the UK's most trusted energy supplier and to deliver what we promise.

Diversity and Inclusion

One of our values is respect for each other. Creating an inclusive environment in which everyone

can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our employees have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organization or minority group.

This is our vision of diversity, which is an asset for our Group as well as for the individuals who embody it.