Data Product Owner

The automotive industry is undergoing the biggest transformation it has ever seen as trends such as electrification, connectivity and autonomous vehicles reshape the sector. As the UK’s largest car fleet with c.700k vehicles, it is crucial Motability Operations (MO) continues to evolve and adapt through this period.

At MO we are committed to ensuring our data and processes are successfully maintained and enhanced to keep our customers moving. We are therefore recruiting for a Data Product Owner to join our new team within the Asset Risk (AR) Division. This role will ensure Asset Risk systems are fit for purpose today and ready for the challenges of the future, providing a bridge between our operational teams and technology department and facilitating better data decision making for our customers.

Reporting to the Data Product Manager, you will:

• Play a vital role in owning and developing the department’s internal systems and processes to ensure they deliver on key business needs.
• Ensure products are developed in-line with Asset Risk’s overall strategy and roadmap and communicate these with both the technical development teams and business stakeholders.
• Own and coordinate the requirement gathering, development process, testing, training and communication in relation to system maintenance and development.
• Co-ordinate and collaborate closely with business SMEs (Subject Matter Experts) to ensure products deliver successfully on their need’s; successfully gathering and acting on user feedback and effectively communicating on updates and issues.
• Become an expert in Asset Risk data systems and processes and provide business knowledge when interacting with internal stakeholders and 3rd parties.
• Collaborate with key business stakeholders from a variety of teams, including Analytics, Pricing, RV Risk, Insurance Risk and Economic Capital to develop backlog and priorities in-line with business requirements.
• Proactively investigate and understand issues and pain points with the systems or processes, often delving deep into the data to work out why it happened and how to make it better.
• Work closely with the Data Specialist to ensure the systems and processes are in-line with the data governance framework and ensure effective management of the data within this area.
• Champion Asset Risk Data Products both internally and externally and act as the primary point of contact for product-related queries
• Support internal and external audit and review requirements to ensure best practice is followed and controls are met across Asset Risk data management tools and processes.

The successful candidate will be:

• Inspired by the prospect of leveraging new technologies and data to provide customer value at Motability Operations.
• Be commercially minded and able to apply analytical approaches to deliver workable solutions in a fast-paced business environment.
• Comfortable in engaging with multiple stakeholders (technical and non-technical) at all levels of seniority and function.
• Excellent communication and presentation skills, with the ability to influence others.
•  Have a good understanding of data technologies, such as databases, data warehouse and data lakes.
• Highly organised, with a strong attention to detail and multitasking skills.
• Possess a teamwork-focused mindset and be comfortable with delegation, conflict resolution, and working with different personalities and emotions.
• Thrives off supporting and helping their colleagues and wider teams and enjoys getting ‘stuck-in’ and involved in a variety of areas and issues, big or small.

• Essential:

  • Experience of working within a product or project environment.
  • Experience of working in an analytically oriented commercial environment
  • Experience working with multiple stakeholders across different functions or organisations.
  • Experience of coordinating diverse teams and strong task management.

    Desirable:

  • Experience working as a Product Owner or comparable role
  • Experience of Agile, Scrum or other project/product management methodologies
  • Background in data analytics, business intelligence, or software development 
  Experience using Confluence, JIRA or other task management and requirement gathering tools or similar

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers.  It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• Free fresh fruit and snacks in the office
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.  We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.