Database Support Officer (Chain)

Do you want to use data-driven approaches to bring change to people’s lives? Enjoy meeting new people, helping them, and teaching them new skills? Want to gain new experiences in the diverse and developing homelessness sector?

We have an exciting opportunity for you to work with data to help thousands of rough sleepers get the help they need. We are looking for a new Database Support Officer (known internally as a CHAIN Support Officer) to bring their enthusiasm and technical and communication skills to our fast-paced environment, which nurtures future development opportunities.

CHAIN – the Combined Homelessness and Information Network – is a multi-agency database for rough sleeping services in London. It plays a central role in the sector, allowing workers to share information with each other and ensuring their clients get the right support.  It is one of the world’s most comprehensive systems of its kind, and is used for developing London and UK-wide rough sleeping strategy and policy. This is an exciting time to become a Support Officer for CHAIN, as we carry out some major upgrades to the system and implement new ways of working.

This dynamic role requires a flexible skillset, responsiveness, and a willingness to learn. Working collaboratively in a small team, you will:

• Develop relationships with rough sleeper outreach services, enabling them to make the best use of CHAIN to support their clients
• Help to run the busy CHAIN Helpdesk service, fielding a wide range of enquiries and requests
• Create bespoke reports and statistics
• Facilitate training sessions, inducting workers on how to use the database, as well as helping them to understand the context of the system, and our data protection policies
• Participate in the ongoing development and improvement of the system

The ideal candidate will combine a genuine enthusiasm for helping others and continuously improving services with great attention to detail, and problem-solving skills. You’ll have a high level of expertise in Excel and some understanding of managing databases. We’ll provide lots of support to develop your skills in using Access and Salesforce, as well as your understanding of data protection policies, and of the work of the homelessness sector.

We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.

For full details of the role and how to apply download our Recruitment Pack below

Closing Date:  10.00 am on Monday 29th April 2024

Recruitment Pack