Debt and Money Adviser, North Homebased

Would you like to be part of the team providing specialist Debt and Money advice that could have a real impact on people’s lives?

We have an excellent opportunity for a Debt and Money Advisor, covering the North England region.

As a Debt and Money Adviser you will:

• Manage referrals and ongoing caseload to ensure clients receive appropriate and timely support.
• Provide specialist level debt casework, advising on legal position and all suitable debt options, maintaining professional advice standards in line with the Financial Conduct Authority.
• Carry out benefit calculations and income maximisation through the take up of appropriate benefits, identifying and advising on entitlement – full training provided.
• Act for the client where necessary; drafting letters, obtaining medical evidence, and researching case law as appropriate.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation, using the IT software provided.
• Develop and maintain local contacts with agencies and charities associated with Debt and benefit issues. These will include MOD, DWP, NHS, local authorities, and service charities.

Living within the North England and having a driving license and access to your own vehicle is essential in being able to undertake this role.

Please note this role will be Home based with occasional travel to RBL offices and/or throughout the region, in addition to Home Visits and Tribunal representation throughout the region when required. We do cover travel expenses.

This position is also subject to pre-employment checks including an Enhanced DBS check.

Our Benefits, Debt & Money Advice Service at the Royal British Legion is unique:

• Self-funded! We don’t bid for external funding, we are not subject to funding constraints or time limits, and we are not bound by external targets.
• Holistic! We are not limited to a specific amount of time per case, and we always want to support the whole person. We have our own services which support with areas such as drug and alcohol, homelessness, and dementia and importantly, we provide funding directly to pay off priority debts and insolvency fees.  Our services can change people’s lives. 
• Connected! We work from home as part of a strong Regional & National team and manage our own diaries accordingly.
• Dynamic! We pride ourselves on our learning & development, constantly improving our expertise through training to ensure we are providing the best quality service to those we support.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Closing Date:         21st Jan 2024