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Salary Summary
We’re on the look out for a strong administrator to join our Debt Management and Insolvency team, to ensure that all dealings with 3rd parties on behalf of customers are handled appropriately and professionally within service level agreements. You will be responding to enquiries and requests for information, through various channels, from Debt Management Companies and Insolvency Practitioners who are representing mutual customers. You will also advise colleagues within Lowell on Debt Management and insolvency processes.
Job Description
We’re on the look out for a strong administrator to join our Debt Management and Insolvency team, to ensure that all dealings with 3rd parties on behalf of customers are handled appropriately and professionally within service level agreements.
You will be responding to enquiries and requests for information, through various channels, from Debt Management Companies and Insolvency Practitioners who are representing mutual customers. You will also advise colleagues within Lowell on Debt Management and insolvency processes.
Job Description Summary
We’re Lowell. You may not have heard of us, so let us introduce ourselves.
You may not know us, but our reputation is growing. We believe that becoming debt free should be simple and affordable for everyone. Every year, we help thousands of people take control of their debts and we understand that every person’s situation is different.
We buy debts from lots of different companies in all kinds of sectors. Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.
You may not know us, but our reputation is growing. We believe that becoming debt free should be simple and affordable for everyone. Every year, we help thousands of people take control of their debts and we understand that every person’s situation is different.
We buy debts from lots of different companies in all kinds of sectors. Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.
Accountabilities and Responsibilities:
- Respond to information requests and enquiries from 3rd parties who are providing debt advice to Lowell customers.
- Set up and review of Debt Management Plans (Debt Management Team) or Insolvency Solutions (Insolvency Team).
- Ensure accurate and efficient data inputting of payment proposals and associated information.
- All emails and post received to be responded to following relevant trained processes and within SLAs.
- Direct customer queries to correct department and liaise with other departments to ensure the best customer outcome is always achieved.
- Provide SME knowledge of Debt Management and insolvency industry to other departments in Lowell
What we need from you?
- Previous experience of working with Debt Management Companies and/or Insolvency Practitioners and/or customers with financial difficulties beneficial but not essential
- Previous administration experience desirable
- Previous telephone experience desirable
- Good with numbers and basic arithmetic, including mental arithmetic
- Interpersonal skills (with both customers and colleagues)
- Empathetic, able to build rapport, asks questions, a good listener, personable.
- Comfortable with PC work and using multiple system applications
- KPI and objective driven, enjoys working to stretching objectives/KPI and gets a sense of achievement and pride from meeting them.
- Self-organised and efficient and an ability to multi-task
