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SalaryDebt Recoveries Team Manager
Salary up to £45,000 depending on experience
Hybrid Working – 2 days in office, Leeds.
Contract - Permanent position
Working Hours – Monday – Thursday 8.30am-5pm Friday 8.30am-4.30pm.
Purpose of the job:- To be responsible for the management of overdue debt through the disconnections process and internal and external legal process.
- To manage the Debt Recovery function for both I&C and SME, Energy Supply Division.
- The individual will provide direction, management and continual development for the Debt Recovery team, and drive improvements in efficiency of the department processes and the development of processes, whilst minimising the cost to serve.
- Supervise the Debt Recovery and Disconnections team including overseeing the warrant and legal process
- Assisting and sometimes liaising with customers and their representatives in order to expedite the claim process and where possible recover the full outstanding or where appropriate achieve settlement of outstanding debt
- Work alongside internal legal team on claims over £50k where necessary
- Approve settlements and write-offs in a timely manner and authorise legal action, write offs and settlements within set delegations
- Ensuring the Legal tracker and Debt Recovery tickets are maintained and that the team are working within the delegations of authority
- Manage the full legal process with external solicitors
- Act as main point of contact for external solicitors’ queries in respect of claims
- Ensure expenditure related to the external legal process is controlled
- Validation and sign off of Disconnection and External Legal Costs invoices including process serves and traces in line with DLAs
- Improve and regular review of processes within Debt Recovery to ensure efficiency and effectiveness is maximised and implement new procedures where deficiencies are identified to reduce cost to serve
- Monthly 1-2-1’s with all Direct Reports, setting objectives and Mid and End of Year Reviews.
- Report to Retail Operations Director and Managing Director in bi-weekly debt meetings the current priorities for recovery of debt and the debt figures for Debt Recovery
- All tasks relating to Holidays, Sickness, Leave of Absence, Recruitment and Leavers
- Implement KPIs at team and individual level. Ensure KPIs are achieved or communication where unable to do so
- Ensure all team members have a PDP and to review progress with staff development plans ensuring that appropriate time is scheduled for development
- Attend monthly Team Meetings and present to the wider Credit & Collections Team so they are aware of the Debt Recovery Team’s processes and initiatives
- To work efficiently at all times and in the most cost-effective way possible. Improve processes to allow the team to work as effectively as possible, including improvements for high performing teams.
- To oversee the insolvency process including contacting insolvency practitioners and informing the business of any new insolvencies.
- To oversee the write off process in relation to insolvencies on a monthly basis
- To oversee the management of the full Detrimental Information process
- To implement the Experian process ensuring that risks are identified and resolved quickly where able to do so
Knowledge and skills:
- Working knowledge of gas and electricity industry processes across, SME and I&C.
- Understanding of the customer lifecycle and interdependencies between Credit Control and interfacing departments.
- Proven ability to organise and produce accurate work to tight deadlines.
- Verbal reasoning skills
- Microsoft Office proficient.
- Able to demonstrate a practical approach to problem solving.
- Ability to manage conflicting priorities.
- Highly numerate and awareness of cost recovery.
- Proven record of excellent customer service.
- Awareness of regulatory/industry requirements.
If interested, APPLY NOW! Alternatively, please send a copy of your CV to (url removed)
