Defects Inspector

Our client is seeking to hire a Defects Inspector on an interim basis to support the onboarding of acquisition properties.

Client Details

Our client is a leading Housing Association based in North West London.

Description

The key responsibilities:

· Review and triage defects reported by customers to determine the best route of resolution either through repairs service.

· Maintain records of reported defects to ensure they have been resolved satisfactorily inline with both external and internal SLA's.

· Work closely with the Defects Coordinator to offer technical advice, guidance, and support when communicating defects and action plans with repairs service, and customers.

· Work with customers to obtain further details for reported defects and repairs so these can be triaged correctly.

· Support customers to understand their new home and the equipment in it, through way of home demonstrations and easy to follow step by step guides.

· Manage the day-to-day performance and relationships with operational team, customer service team, and sub-contractors to ensure defects are completed efficiently and satisfactorily for customers.

Profile

The successful candidate:

• Experience and knowledge working with new build properties
• Strong ability to manage relationships with external stakeholders, including the developer
• Technical knowledge and experience managing and resolving defects within new build properties
• Experience reviewing and auditing O&M/H&S files
• Basic technical understanding of Mechanical and Electrical equipment, passive and active fire safety systems, MVHR and HIU's
• An understanding of the Building Safety Act 2022
• Experience using asset management portals such as Connect, QL, PIMMs and Hilti
• A good understanding of the development process and how new homes are constructed

Job Offer

What is on offer?

• 9 Month Contract
• £40,583 salary
• Hybrid working
• 25 days + bank holidays annual leave
• Buy/Sell up to 5 days of annual leave per year
• Immediate start