Delegated Authority Operations Technician

Delegated Authority Operations Technician

Location: Remote working, office City based (required to attend occasionally)

To provide a first-class service to Agents and Coverholders covering all aspects of their Delegated Authority Insurance Arrangements.

Duties:

• Ensuring high professional standards and continual improvements in service delivery
• Ensuring that the Company’s systems, compliance and procedures are followed at all times, in accordance with the company’s compliance and procedure manuals
• Checking formal documents for accuracy prior to processing and issuance of formal documentation to clients and markets
• Submitting Policy documentation to signing offices where applicable (both bureaux and non-bureaux)
• Processing of transactional via Internal processing system
• Producing debit/credit notes and bureau submissions where required
• Handling and resolving client and queries in respect of both Policy and Premium issues
• Ensuring that diary checks (manual and electronic) are maintained
• Maintaining statistical information including Earned to Incurred figures and Profit Commissions as required
• Maintaining electronic filing system is up to date at all times
• Assisting with the team with Ad hoc duties or covering colleagues where required
• Meeting and adhering to agreed service levels and SLA's
• Production and renewal of Binding Authorities / Slips, ensuring all are in acceptable order in line with both Lloyds and Company procedures and guidelines
• Production of endorsements where required

Experience:

• Good knowledge of the regulatory requirements of general insurance in operation at any time
• Good knowledge of FCA regulations and guidelines relating to both private and commercial customers.
• Willingness to continue to develop knowledge of products and related issues through formal and informal learning, both internally and externally to the firm.
• Experience in a similar role