Denplan Quality Programme Co-ordinator (part-time)

Denplan Quality Programme Coordinator
Permanent
Andover, Head Office / hybrid
£24,000 - £28,000 FTE + discretionary bonus +  flexible benefits pot + Pension + Healthplan + 36 days holiday + hybrid working 
  We’re looking for an organised and customer-centric individual to take on this key role in the Clinical Services Team. This is a part-time vacancy (28 hours per week) reporting into the Quality Programme Lead. 
In the role, you’ll be responsible for administering the Denplan Quality Programme, providing a great service to our member practices, as well as additional administrative duties as required. 
Responsibilities include (but are not limited to):
• Achieving service level agreements to hit key performance indicators, through effective management of your allocated workflow
• Providing exceptional standards of customer service across all channels to member and non-member dentists, identifying and driving continuous process improvement to achieve customer satisfaction 
• Maintaining relationships within Clinical Services and with other key connections, such as Risk, Denplan Practice Advisors etc. 
• Achieving high results in regular audits/monitoring following agreed guidelines to ensure you are compliant with external regulations and internal processes.
• In line with current operational timescales and guidelines, taking ownership of informally resolving complaints, escalating to the Quality Programme Lead or Clinical Quality Complaints & Risk Manager where necessary. 
• Working closely with Clinical Support Specialists and Clinical Risk Co-ordinators to progress cases ensuring customer service standards are met and clinical policies are adhered to within the practice.    About Simplyhealth:   Are you passionate about making a positive impact on people’s lives? Do you want to be part of a company that is striving to revolutionise access to healthcare in the UK? At Simplyhealth, our health plans provide the opportunity to attend routine dental treatments, visit the optician, have complementary therapies (e.g. physio) and much more by providing financial support to those that really need it. 
But we’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing.