Dental Clinical Support Specialist

Clinical Support Specialist
12 month FTC
Andover, Head Office/hybrid
£28,000 - £35,000 + flexible benefits pot + pension + healthplan + 36 days holiday + hybrid working
At Simplyhealth, our affordable health and dental plans support 2 million customers, providing them the opportunity to attend routine dental treatments, visit the optician, have therapies such as physio, access a GP quickly, and more. We aim to support and protect the NHS through this provision of outpatient support.
We're aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective for working people. With a trusted brand and a strong heritage in healthcare, we think we're uniquely placed to help change the landscape of healthcare in the UK for the better.
We're looking for a Clinical Support Specialist to join our Denplan Clinical Services team for the next 12 months.
In this varied role, you'll provide our dental practices and internal teams with specialist support, advice and training to ensure Clinical compliance and governance. A central responsibility will be supporting and mentoring dental practices to ensure they're operating in a compliant manner in line with CQC, HIS, HIW, RQIA and other dental regulatory and governing bodies - and you will need to travel to practices from time to time to provide this support. Day-to-day, you'll also support the wider Clinical Services team with the processing of trauma claims.
Key responsibilities include:
Support practices through their Denplan Compliance Health check. You'll analyse results to provide feedback, guidance and support on areas that require improvement, to ensure that practices are operating in line with guidance from regulatory bodies.
Act as the primary business point of contact for dental compliance queries.
Engaging with varied stakeholders including practices, the wider Clinical Services team, and Sales teams - to ensure Clinical governance issues and future requirements and qualified and understood
Provide compliance mentoring and support to dental teams on the Denplan Excel programme
Write clinical training modules for Denplan's Learning Management System
Assist the wider team with the processing of trauma claims
Provide support and clinical guidance to the Clinical Claims and Support Specialist Handler
Manage the communication of compliance requirements into the business and out to dental practices