AddressBUSINESS FUNCTION: Engineering
GRADE: ML1/SB1
SALARY: £34,060 to £40,508 per annum
ROLE TYPE: Hybrid
HOURS: 37 per week
Is analysing performance metrics ‘Your Thing’?
As Depot Performance Analyst, you'll play an important role in our TrainCare Centre by analysing technical incidents, collating the data to produce trends and reports and to display the data in a simple way that's easy to understand.
Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.
We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.
We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.
Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.
Ready to make them yours? Join us on this journey.
About the role:
As the Depot Performance Analayst, you'll report into the Fleet Performance Manager, you will work closely with the TrainCare Centre teams to identify to pinpoint the root causes of technical delays and support with the identification of containment and countermeasures.
You'll keep accurate and up to date records of all delays and support both our TrainCare Centre teams and our Fleet Improvement Engineers. You'll present the data you collect daily, weekly and by period at performance meetings and daily TrainCare Centre meetings, while using it to help reduce the number of technical incidents.
The role will be primarily office based however there will be options to work remotely where suitable. There will be opportunities to travel across the Northern network to attend Periodic team meetings/ to familiarise yourself with all 5 of our TrainCare Centre’s.
If this sounds like your thing, we’d love to hear from you.
Key responsibilities:
In the position of Depot Performance Analyst, anticipate a role filled with variety and complexity. Here's a sneak peek into the array of tasks that could make up your typical workday:
- Ensuring the accurate attribution of technical incidents to the Fleet
- Flagging and report on incorrectly trended technical incidents
- Root Cause all Technical incidents on our respective Fleets
- Representing Engineering during the arbitration and attribution for incidents affecting Northern Services, negotiating with relevant managers to resolve disputes
- Support the Performance Improvement team in embedding lean techniques and On Time Culture.
- Working alongside our other TrainCare Centre Analysts to produce Daily, Weekly & Periodic reports reflecting the status of our fleets.
About you:
You will have a proven background as an analyst with a strong skills in interpreting and reporting on statistical information.
We’re also looking for the following:
- A good understanding of Excel & the following software: Tableau, Alteryx & Power BI or similar softwares.
- A good understanding of - or be willing to learn - a range of lean tools and techniques
- A good communicator and strong team player
- Knowledge of IT systems, including extensive knowledge of spreadsheets, databases & Tableau.
- Specific railway experience isn’t required but some knowledge would be useful
Our Benefits:
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:
- Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
- Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
- Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
- Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
- Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
You can find out more here.
Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.
However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.
