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As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The Role:
Deputy Airport Manager - Scotland
Do you want to lead motivate and inspire others to success?
This is an exciting opportunity to join the Worldwide Airports Directorate in this operational role as a Deputy Airport Manager Scotland!
This key role supports the APM in our Scottish Airports by providing safety and operational oversight, and other critical functions, leading and empowering multiple suppliers and partners, across 4 airports in Scotland with a combined total of over 200 weekly departures.
What you’ll do:
- Deputise for the Airport Manager (APM) and be accountable in all required activities, ensuring these are fulfilled in a set and timely manner. This includes (but is not limited) LPM, Audits, Station Emergency Response Procedures, and BCP's.
- Support the APM in the delivery of agreed targets and goals in addition to the control of expenditure.
- Lead the operational delivery performance of all suppliers at the airport/airports (cluster).
- Act as Local Emergency Coordinator (LEC)
- Represent British Airways interests at the airport; AOC, Monthly Airport Authority Account Meetings, etc.
- Ensure that all airport activities are undertaken in compliance with BA’s corporate security and safety instructions, local security standards.
- In the absence of the APM, deputise for them in maintaining effective links with relevant Head Office departments and service partners for day-to-day operational issues.
- Ensure that the quality of services delivered is in line with service level and contractual agreements. Obtain the highest level of performance and motivation through successful communication and influencing skills
- Ensure all local resources are utilised in such a manner that customer satisfaction and revenue are maximised, and efficiency is increased within given constraints
What you’ll bring to British Airways:
- You will have a desire for continued learning and development in role and be able to apply this whilst in role to further grow and enhance your skills and capabilities.
- You will bring to the role a positive can do approach to demonstrate being operationally driven and customer service focused - leading from the front.
- You will be inquisitive and tenacious in your approach to problem solving, demonstrating your own ability to quickly get to grips with new subject matter.
- You will regularly demonstrate the ability to collaborate with others to achieve common goals - with experience working cross functionally in an open and collegiate manner, both with internal colleagues at all levels of the organisation, as well as key external stakeholders.
- You will demonstrate your ability to remain committed and willing to persevere.
- You will be someone, who demonstrates self-motivation as well as also having the ability to motivate internal colleagues as well as external teams.
- You will be an advocate for British Airways across our Scottish network!
Your experience:
Airport operations experience or exposure to operational decision making.
Experience of managing suppliers in an operational environment
A proven track record demonstrating experience of decision making whilst balancing the complex needs of the operation, our people and the business.
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
