Deputy General Manager

Are you currently a Hotel Operations Manager or Deputy General Manager ready for the next step?

We’re looking for someone experienced in Hotel Operations to be our Deputy General Manager

Providing exceptional guest service and hospitality is our passion; our guests and members are at the heart of everything we do.

Your day to day;

• Managing key operational teams (food and drink, conference, reception, spa and spa treatments) ensuring the highest levels of guest experience are provided at every touch point
• Reporting directly to the General Manager, and alongside the Leadership Team, you will deliver the operational and sales strategy for all areas
• Working closely with the Heads of Department to support recruitment, retention and training
• Coaching and development of all of your Departmental Managers
• Complete monthly P&L reviews with your managers, reporting results and actions to the General Manager

Who are we looking for?  

As a key member of the Leadership Team, we are looking for an experienced, dynamic and commercial individual whose sole focus is enhancing the guest journey and experience, whilst leading our front of house, food and drink and spa and spa treatment teams.

You will have a thorough understanding of the industry and market place being aware of the challenges and opportunities.

Being skilled in delegation and multi-tasking is essential. The role of Deputy General Manager covers a number of departments in which you will develop your teams, mentoring and driving a strong commercial culture whilst offering that very best guest experience to all.

You will contribute to the overall operation of the hotel by having a high level of presence within the business, completing operational management shifts and deputising for the General Manager in their absence.

This role is suitable for someone with at least 2 years experience in an Operations Manager role in Four Star Hotels or above.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment