Desk Adjuster / Property Claims Technician (Cd-52)

Our client is looking to recruit a Desk Adjuster, working remotely from home. The role involves providing first class customer service to customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will be dealing with mainly domestic & light commercial Property Claims and key responsibilities will include: Key Responsibilities:

• Empathising and engaging with the customer to ensure that they are treated as an individual.
• Taking the time to consider the impact of the claim and the required claim stages on the customer.
• Maintaining confidentiality and high personal ethical standards throughout.
• Appropriately obtaining high quality information by investigating in a timely manner, supported by site notes, photographs, witness statements, and other appropriate evidence.
• Understanding the relevance of the information obtained to decide upon a step-by-step plan to conclude the claim.
• Demonstrating the confidence and knowledge to make decisions regarding policy liability, quantum, and subrogation and risk management issues.

Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims; (phone number removed) / (url removed)
Job Ref: CD-52. JA Ref: (phone number removed).
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