AddressDesk Based Project Coordinator
J o b D e s c r i p t i o n
Desk Based Project Coordinator
Spitfire was founded in 1988 in London; the company specialises in providing Telecoms and IP Engineering
Solutions to a wide range of small and medium sized businesses. Spitfire is an owner-managed business with its
own network infrastructure and established offices in Stockwell, London, and the West Midlands. Spitfire has
grown from a start-up to a business with £23m turnover, over 5000 business customers, and 100 members of
staff. This clerical role is working primarily within the busy Accounts Department.
We are currently seeking a Desk-based Project Coordinator to join our busy Provisioning & Project Management
Team here in London. This is a fantastic opportunity for someone who is looking to use their skills as an enthusiastic
self-starter who will take ownership of projects with ability to work with a large level of autonomy
Location: London, SW9
Hours: 08:00 – 17:00; 08:30 – 17:30 Monday to Friday, 40 hour week
Start Date: ASAP
The Role
Take ownership of projects regarding the provision of internet services and telephone systems on behalf of
the Provisioning and Project Management department
Work with Spitfire departments to deliver projects on time and to the customer’s requirements.
Work to build relationships with customers by delivering excellent customer service including timely and
regular KCIs.
To liaise directly with customers and partners regarding the programming of phone systems and handsets
(as relevant) and the confidence to converse with them on the technical requirements of the project.
To interact with engineers, IT partners, 3rd party suppliers and clients in a professional manner.
To take ownership of all projects assigned to you and remain fully involved until completion.
To assist with all ad-hoc projects as requested
We believe that everyone plays a role in
contributing to the success of our
business.
Find out how you can be part of it today.
Experience & Capability
Some experience or desire to work in administration
Prepared to drive events and make things happen
An enthusiastic self-starter who will take ownership of projects with ability to work with a large level of
autonomy
Excellent written and verbal communication skills with a strong customer service focus
Demonstrate the ability to provide professional and friendly customer service.
The ability to liaise and build relationships telephonically as well as face to face is critical
Strong attention to detail is essential
Ability to build relationships both internally and externally
Highly organised with strong time management skills with the ability to work within strict deadlines
Willingness to go above and beyond
Enjoys working with technology
Specific Responsibilities
To provide complete administration on projects
Desk-based SIP and PBX project coordination – ordering of services, sending out configuration
spreadsheets, organising installation dates, number porting, arranging engineer visits, testing installed
services
Keeping the customer informed as the project progresses and updating with delays, timescales etc
Produce Job packs for installations
Liaising with internal departments regarding projects
Arranging equipment deliveries
Updating the in-house customer database with all information regarding orders
Arranging billing and invoicing of projects upon completion
Updating the intranet with new projects and adding new extensions
Producing spreadsheets as required
Handset and extension Add-ons
Process management
General administration
To assist with all ad-hoc projects as requested
To complete and pass the internal CCNA stage 1 qualification
Benefits of Working at Spitfire
We believe that everyone plays a part in contributing to the success of our business, and therefore we
are dedicated to the personal and professional development of all of our employees who have access to
our Employee Wellbeing assistance service
We also provide Permanent Health Insurance after two years continuous employment
The opportunity after a successful probation period to work from home up to 50% of the week
Our offices are modern and open plan, providing a safe and comfortable working environment
There is a Gym next door
To apply please send CV with covering letter detailing your suitability for the role to: hr@spitfire.co.uk.
Your CV must include all your education from GCSEs to your most recent qualifications, notes of the grades
attained in which subjects, dates and which institutions you attended. There must be no unexplained gaps on
your CV.
We believe that everyone plays a role in
contributing to the success of our business.
Find out how you can be part of it today.
If you do not hear from us within ten working days your application has been unsuccessful.
We believe that everyone plays a role in
contributing to the success of our business.
Find out how you can be part of it today.
