Deskside Support

Position: Deskside Support

Location: Cambridge

Role type: Contract

Job Description:

Requirements

• Minimum Bachelor Degree; with a technical major, such as engineering or computer science OR 2+years of experience in Help Desk or Desk Side Support positions with a high school diploma.
• Experience with Cleanroom protocols and procedure (preferred)

Technical skills:

• Experience with IT infrastructure area support - DSS, Multiple Workstation OS (Window, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.
• Experience with one or more of the following is a plus: Active Directory, Group Policies, SCCM, IIS, scripting, server HW, Systems Administration/System Engineer Microsoft certification.
• Familiarity with various computer cabling, printers, document scanners, barcode scanners, projection devices, networking, digital and analog telephony, VoIP, and other office technologies.
• Follow standard Service Desk procedures.
• Provide courteous customer support to users through phone, walk in, and ticket requests.
• Log all interactions, track and route issues and requests and document resolutions.
• Monitor all open tickets to ensure prompt closure and resolution.
• Identify and escalate situations requiring urgent attention.
• Escalate tier 2 and 3 issues to the appropriate team(s).
• Install, configure, maintain, upgrade, and troubleshoot a wide range of hardware and software used in the company.

If anyone interested share your cv to [email protected]