Deskside Support Analyst

Markel

Do you have experience within a Deskside Support role?
Come and join our team here at Markel as a Deskside Support Analyst
What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!

The opportunity:

The Associate Deskside Operations Analyst is responsible for specialized information technology areas performing operational, analytical, and/or technical support functions to maintain and improve the end users and experience.

What you'll be doing:

Provide 1st point of contact/triage support, assisting the Networks, Collaboration teams where required.
Supporting the business, contacting the end users encountering challenges for troubleshooting and root cause analysis for accurate assignment and timely resolution.
Complete Install, Move, Add, Change activity across our Offices via ServiceNow Service Requests.
Coordinating SOHO Kit shipment for existing employees and new starters.
Understand the principles and practices of ITIL standards.
Providing initial triage and support for conference room equipment escalating accordingly where required.
Provide support for all office hardware - laptops, thin clients, peripherals, printers, etc.
Support the end user IT experience and enable them to use the technology within the environment, using the relevant Documentation and Knowledge base articles provided.
Use existing troubleshooting steps and techniques to solve routine or standard service incidents.
Picking up assigned DeDeskside-relatedickets where required, working with the team to resolve them within desired timelines.

Our must haves:

Experience in supporting end users in a larger organization.
Experience in supporting Microsoft Managed Desktop - Laptops.
Experience in troubleshooting/supporting Win 10.
Experience in Microsoft Office (2016, 2019, 2021, or O365)
Experience with Cisco WebEx technology.
Experience in AV conference room technology.
Strong oral and written communication skills.
A basic understanding of desktop virtualization technologies and tools, this will be advantageous, although not a necessity.
Basic understanding of TCP/IP and IP addressing.
Basic understanding of O365/M365 endpoint management and Intune.
Up to 20% travel required.

Who we are:

Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We're all about people | We win together | We strive for better | We enjoy the everyday | We think further
Avencia Consulting are an RPO who provide a recruitment service to our client Markel International.
What's in it for you?
* A great starting salary plus annual bonus & strong benefits package…
* 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
* Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
* There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
Are you ready to play your part?
Choose 'Apply Now' to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.