Deskside Support Engineer Ii

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Deskside Support Engineer II based on their customer site in Brighton. This is a full-time, permanent role, Monday to Friday 37.5 hours per week between the hours of either 07:30 - 16:00 or 09:30 - 18:00. To start ASAP, the role is paying £25,760

The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.

As a Desktop Support Engineer, you will support desktops and connected devices in both office and lab/production areas, as well as support various pieces of infrastructure including network printers, network hardware and server hardware in a Hands & Eyes manner.

Responsibilities include:

• Dealing directly with clients in a friendly and highly confident manner
• Troubleshooting known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories
• VIP support and engagement
• Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general "IT" tasks
• Work comfortably in comms areas, providing 'Hands and Eyes' support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams
• Site process documentation and knowledge base article management

As a Deskside Support Engineer, you will have:

• Knowledge of current and past Microsoft windows operating systems
• Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
• Experience in Windows imaging techniques (Network & Local)
• Microsoft Active Directory & Azure Active Directory knowledge
• Remote desktop support tools experience
• Desktop/printer configurations
• Excellent interpersonal & communication skills
• Must be able to work independently and part of a team
• Experience and technical knowledge of IT, PC's / peripherals, and their architecture
• Break fix, IMACs, Incidents, small project works
• Experience with Ticket Management
• Display flexibility and the ability to manage your day effectively

This is an excellent opportunity to join our client and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

As an employee you will benefit from:

• Flexible benefits including, private medical and health insurance, basic cover paid by employer
• Free eye test vouchers
• Company pension scheme
• Income protection after 6 months' service should you be off work due to serious illness
• 23 days holiday rising by 1 day per year to max 25
• Option to purchase / sell additional holiday
• Life insurance
• Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support