Deskside Support Engineer Iv

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Deskside Support Engineer IV based on their customer site in Weybridge. This is a full-time, on-site temporary role for 3 months to start ASAP. The role is paying £45.40 per hour working between 09:00 - 17:00 Monday - Friday

Due to the nature of our client's work the successful candidate must hold or have previously held SC or DV Security Clearance. For this reason, we are only able to progress applications from British nationals

Role Overview

We are looking for a team orientated, highly customer focused Deskside / migration Engineer to support our client during a desktop migration project assisting the customer with pre and post migration issues

The successful candidate will possess a combination of good interpersonal and communication skills as well as an aptitude for working with applications, systems, and hardware to drive and find solutions, to end user problems ranging from the straightforward to more complicated software related technical issues the successful candidates should be able to work independently without direct supervision as well as part of a wider team.

Job description

• Provision of the virtualandonsite services to aid users and project resources to enable users to migrate to the new solution this includes but is not exclusive too.
  • Microsoft Windows operating system - all related issues.
  • Microsoft Office 365 /2019 - all related issues.
  • Software related issues (Standard & Non-Standard).
  • AAD Management.
  • Intune management.
  • Software installs and remediation of failures.
  • Virtual desktops creating / managing.
  • How-to assistance with general IT issues around the pre and post migration process.

• Case management of Incidents and IMAC's in line with SLA's within the ServiceNow environment.
• Proactively keeping customers updated with incident status at all times.
• Liaising with other teams to facilitate resolutions for users

The Weybridge location has good access to transport links, and on-site parking is available

This role requires SC clearance so applicants will need to be willing/able to go through the screening process however candidates holding clearance already is preferred.

Essential Skills/Qualifications

Excellent interpersonal communication skills, positive and engaging manner, and a high degree of customer service aptitude.

Support experience in either a Tech Bar (Walk in Centre) or direct end user desk side support.

previous experience in an IT support organization covering.

• Microsoft Windows 10
• Microsoft 365/Office and applications inc Outlook,
• Microsoft Intune
• Azure Active Directory,
• Basic hardware knowledge, laptop keyboards, memory, hard drives
• Working with remote tools to control end user devices.

Strong understanding of ITIL incident management, including upholding SLAs and communication to end users at varying skill levels.

Excellent organizational skills.

Ability to multitask and manage own time effectively.

Ability to work independently (but still part of a larger team)

Self-motivated achiever who gains satisfaction from providing excellent customer service.

Desirable Skills

• Proven previous SC or higher clearance is desirable but will need to go through client's clearance process.