Deskside Support Lead

CK Group are recruiting for a Deskside Support Lead to join a company in the animal health and pharmaceutical industry at their site based in Hook for 2 days per week, with the rest as remote working. This is a contract role for 12 months initially, with the possibility of further extension.
Salary:
From £25.00 per hour to £32.00 per hour PAYE depending upon experience
Deskside Support Lead Role:

• Identify opportunities to streamline or improve current portfolio processes
• Provide technical support for escalated issues from the desktop team.
• Assess and develop IT team skills and ensure consistency in training and technical support across all offices
• Facilitate meetings with each region’s Desk Side Support (DSS) team to ensure standard approach to operations management.
• Define training & associated materials to optimise onboarding of new DSS engineers.

Your Background:

• Experience with ServiceNow
• Awareness of cybersecurity practices and their contribution to maintaining cyber hygiene
• Excellent leadership skills with proven ability to mentor and lead a team effectively, delegate tasks efficiently and manage a team's workload.
• Demonstrated ability to proactively identify issues and either resolve or escalate to the appropriate level for resolution.
• Strong communication skills and the ability to liaise with internal and external stakeholders

Company:
Our client specialises in animal health. They advance their vision of food and companionship enriching life by developing innovative solutions that protect and enhance animal health.
Location:
This role is based at our clients site in Hook.
Apply:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference 56437 in all correspondence.