Desktop And Apps Deployment Engineer Team Lead

Date Posted:
2024-01-30
Country:
United Kingdom
Location:
GBR02: Glenrothes, Scotland, Queensway Industrial Estate, Glenrothes, KY7 5PY
Position Role Type:
Unspecified
Job Title: Desktop & Apps Deployment Engineer Team Lead
Location (s) : Harlow (Essex), Glenrothes or Livingston (Scotland) - We offer Hybrid working (Ideally up to 2 days a week on-site or up to five days a month on-site)
Summary of Role:
Reporting to the Datacentre Services Manager. This role is responsible for leading the Desktop and Apps engineering function and all technical aspects of the application and endpoint operating system deployment lifecycle. This will include ensuring that endpoint OS builds are configured, managed and updated, Desktop and user-based policies are controlled and managed, applications, are packaged, tested and deployed to physical and virtual workstations and working in partnership with other functions and teams
Main Duties:

• Guiding, monitoring and leading the Desktop and Apps Deployment Engineers towards achieving common goals
• Full application life cycle management, including software inventory, software rationalisation,
• Package, develop, test, and implement software packages and updates compatibility using formats such as APPV5, MSIX, APPX, MSI to build, test and deploy.
• Create and validate windows installer MSI, MST and App-V packages.
• Deployments using System Centre Configuration Manager (SCCM) and Active Directory.
• Provide support and in-depth troubleshooting of any issues related to SCCM (packaging and deployments)
• Ensure that packages are aligned to strictly defined application packaging standards.
• Ensure adherence to best practices in packaging and integration processes
• Maintain software documentation and ensure version control
• Provide ongoing support for packaged applications and communicate with customers as well as third-party vendors.
• Understand Windows OS nature and how it is organised in terms for end users.
• Develop, build, test and maintain desktop images containing operating system and core applications for distribution to user desktops and virtual desktop infrastructure,
• Collaborate with IT team to integrate and deploy Desktop and software solutions
• Analyse and resolve technical issues related to Desktop and application deployments
• Take part in service delivery processes including Incident management, Request management and Problem management.
• Perform 3rd party update configuration and management
• Work on assigned incidents, problems, changes, and projects
• Help in the improvement of processes and in documentation whenever required.
• Evaluate technologies, including assessing how they may be developed or deployed to enhance end user service
• Provide support for new business demand through Service Requests or formally managed projects
• Work with other teams while performing the above

Candidate Requirements:
The Candidate MUST have the following skills and experience:

• Experience in managing a team
• Proven experience as a Packaging and Integration Engineer or similar role
• Experience in management of Microsoft Endpoint Manager Configuration Manager (SCCM) infrastructure
• Experience with Desktop builds and OS migrations
• Excellent communication skills and ability to work in a team
• Attention to detail and high level of accuracy
• Ability to manage multiple tasks and meet deadlines
• Experience managing GPOs in desktop environments
• Experience with Active Directory
• Experience in large-scale and complex environments

• Windows Installer MSI packaging and App V sequencing
• SCCM application deployments
• 3rd line support of Applications and Desktop services
• Strong problem-solving skills and ability to troubleshoot technical issues

Soft skills:

• Customer facing experience and oral communication skills
• Ability to write documentation & reports
• Creativity/ ability to find innovative solutions
• Mentoring and developing team members
• Conflict management & cooperation
• Able to work autonomously

Desirable

• Microsoft certifications
• Experience of deploying M365 products and services
• Managing Citrix VDI Desktop Infrastructure Services
• Experience of design/engineering in end user computing technologies including SCCM and Intune
• Strong automation / scripting skills such as PowerShell, Python, Ansible
• Experience of Ivanti products and services

About Raytheon UK
With facilities in Broughton, Waddington, Glenrothes, Harlow, Gloucester, Manchester with presence across other customer sites also. Raytheon UK is invested in the British workforce and the development of UK technology. Across the country Raytheon UK employs 1,700 people and supports 8,000 jobs. As a prime contractor and major supplier to the U.K. Ministry of Defence, Raytheon continues to invest in research and development, supporting innovation and technological advances across its core mission areas Weapons & Sensors, and Cyber, Space & Training.
Raytheon UK is a landed company, part of the Raytheon Technologies organisation and sits within the Raytheon Intelligence & Space business
About Raytheon Technologies
Raytheon Technologies Corporation is an aerospace and defence company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defence. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cyber security. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.
Standard Benefits:

• 25 days holiday + statutory public holidays
• Contributory Pension Scheme (up to 10.5% company contribution)
• 6 times salary 'Life Assurance'
• Flexible Benefits scheme with extensive salary sacrifice scheme's.
• Enhanced sick pay scheme
• Enhanced Family Friendly Policies, including enhanced Maternity & Shared Parental leave.
• 37hr working week, with an early finish Friday (hours may vary depending on role, job requirement or site specifics arrangements).
• Flexible working arrangements can be considered wherever we can (depending on the role) so please enquire or highlight any request to our Recruitment team to explore flexible working possibilities.
• Canteen facilities available at Harlow & Glenrothes sites and Manchester & Gloucester offer free snacks & drinks (hot & cold)

Raytheon Career Development:
Raytheon has a wealth of resources available to help you develop your career from the moment you join. Activities range from on-line learning modules, to external training and support for taking professional qualifications relevant to your role.
Diversity:
Diversity is a core business imperative at Raytheon. We are an equal opportunity employer that promotes inclusiveness and always employs the best professionals for the job. Having a diverse workforce allows Raytheon to draw upon a range of different ideas and experiences which supports growing our business and creates an environment where everyone has an equal opportunity for success. Raytheon UK pro-actively encourages diversity of ideas, thoughts, and networking opportunities and has created Employee Resource Groups (ERGs) including Raytheon Women's Network, YesNet (Young Employees Success Network), Raytheon Reservist Network (RaRe), Raytheon Alliance for Diverse Abilities (RADA), RayPride and all work together with our Diversity & Inclusion council, and all Raytheon employees are welcome to participate regardless of their background.
As a proud contributor to the HM Armed Forces, Raytheon UK signed the HM Armed Forces covenant in 2014. Due to the varied activities and support to our Armed Forces & Reservists,
Raytheon UK has since been awarded the prestigious Covenant 'Gold Award' Employee Recognition.
Raytheon UK recognise that our people are the critical factor in our success, and we strive to provide a challenging and rewarding careers.
Raytheon Application Process
To apply visit the Raytheon Technologies Global website https://jobs.rtx.com
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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