Desktop & Application Deployment Engineer Team Lead

Job Title: Desktop & Apps Deployment Engineer Team Lead

Location(s): Harlow (Essex), Glenrothes or Livingston (Scotland) - We offer Hybrid working (Ideally up to 2 days a week on-site or up to five days a month on-site)
Summary of Role:
Reporting to the Datacentre Services Manager. This role is responsible for leading the desktop and apps engineering function and all technical aspects of the application and endpoint operating system deployment lifecycle. This will include ensuring that endpoint OS builds are configured, managed and updated, desktop and user-based policies are controlled and managed, applications, are packaged, tested and deployed to physical and virtual workstations and working in partnership with other functions and teams
Main Duties:

• Guiding, mentoring and leading the desktop and apps Deployment Engineers towards achieving common goals
• Full application life cycle management, including software inventory, software rationalisation,
• Package, develop, test, and implement software packages and updates compatibility using formats such as APPV5, MSIX, APPX, MSI to build, test and deploy.
• Create and validate windows installer MSI, MST and App-V packages.
• Deployments using System Centre Configuration Manager (SCCM) and Active Directory.
• Provide support and in-depth troubleshooting of any issues related to SCCM (packaging and deployments)
• Ensure that packages are aligned to strictly defined application packaging standards.
• Ensure adherence to best practices in packaging and integration processes
• Maintain software documentation and ensure version control
• Provide ongoing support for packaged applications and communicate with customers as well as third-party vendors.
• Understand Windows OS nature and how it is organised in terms for end users.
• Develop, build, test and maintain desktop images containing operating system and core applications for distribution to user desktops and virtual desktop infrastructure,
• Collaborate with IT team to integrate and deploy desktop and software solutions
• Analyse and resolve technical issues related to desktop and Application Deployments
• Take part in service delivery processes including Incident management, Request management and Problem management.
• Perform 3rd party update configuration and management
• Work on assigned incidents, problems, changes, and projects
• Help in the improvement of processes and in documentation whenever required.
• Evaluate technologies, including assessing how they may be developed or deployed to enhance end user service
• Provide support for new business demand through Service Requests or formally managed projects
• Work with other teams while performing the above

Candidate Requirements:
The Candidate MUST have the following skills and experience:

• Experience in managing a team
• Proven experience as a Packaging and Integration Engineer or similar role
• Experience in management of Microsoft Endpoint Manager Configuration Manager (SCCM) infrastructure
• Experience with Desktop builds and OS migrations
• Excellent communication skills and ability to work in a team
• Attention to detail and high level of accuracy
• Ability to manage multiple tasks and meet deadlines
• Experience managing GPOs in desktop environments
• Experience with Active Directory
• Experience in large-scale and complex environments

• Windows Installer MSI packaging and App V sequencing
• SCCM Application Deployments
• 3rd line support of Applications and Desktop services
• Strong problem-solving skills and ability to troubleshoot technical issues

Soft skills:

• Customer facing experience and oral communication skills
• Ability to write documentation & reports
• Creativity/ ability to find innovative solutions
• Mentoring and developing team members
• Conflict management & cooperation
• Able to work autonomously

Desirable

• Microsoft certifications
• Experience of deploying M365 products and services
• Managing Citrix VDI Desktop Infrastructure Services
• Experience of design/engineering in end user computing technologies including SCCM and Intune
• Strong automation / scripting skills such as PowerShell, Python, Ansible
• Experience of Ivanti products and services