Desktop Engineer

Supporting one of our clients based on-site in Edinburgh, as a Desktop Support Engineer, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer service.
The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant.
This is a full-time, permanent position working a 37.5 hour week between 07:30 – 17:30, Monday – Thursday and 07:30 – 16:00 on Fridays. The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required.
Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance.
As a Desktop Support Engineer you will:

• Be responsible for incident ticket handling, escalation and problem diagnosis
• Build, configuration and deploy desktop / laptop / VDI equipment
• Assist with software installation / deployment
• Assist with Smartphone deployments and support
• Provide support on the TechBar
• Hardware installation / upgrade / break fix for desktop, laptop, and server
• Basic telephony support and cable patching

What we're looking for:

• Knowledge of Microsoft Windows 10 Operating Systems – Deployment, configuration, and support
• Knowledge of Microsoft Office 2010 onwards
• Working knowledge of Active Directory – Users and Computers
• Have an understanding of DNS, DHCP
• Working knowledge of Cisco AnyConnect VPN
• RSA Secure Login administration
• Proven and demonstrable software and hardware troubleshooting skills
• Knowledge of Microsoft SCCM and OS / Application deployment

Desirable skills / qualifications:

• ITIL Version 3/4 Foundation
• CompTia A+ Certification
• Microsoft Windows 7/10 training and certification

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.
As an FDS Employee you will benefit from:

• Flexible benefits including, private medical and health insurance, basic cover paid by employer
• Free eye test vouchers
• Company pension scheme
• Income protection after 6 months’ service should you be off work due to serious illness
• 23 days holiday rising by 1 day per year to max 25
• Option to purchase / sell additional holiday
• Life insurance
• Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support

Apply now for consideration!
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