Desktop Support Analyst

This is an exciting opportunity for a passionate Desktop Support Analyst to join a thriving team in the engineering industry. Located in Bilsthorpe, Nottingham the role requires a strong understanding of technology and an ability to provide top-notch support to a team.

Client Details

Our client is a distinguished provider of engineering services dedicated to the transportation and infrastructure sectors. They are committed to ensuring the smooth and safe functioning of transportation networks while fostering economic growth throughout the region.

Description

Desktop Support Analyst role

Responsibilities:

• Provide technical support and maintenance of desktop and mobile devices, associated peripherals and software to deliver service excellence to users.
• Administer Via Active Directory and M365 portal, ensuring users have correct levels of access and are added and removed in a timely fashion to ensure effective use of Via IT systems.
• Evaluate, test and recommend software and hardware for use in the company to increase the efficiency of systems.
• Collaborate with the technology team to develop and implement IT policies and procedures.
• Ensure IT systems are secure and up-to-date.
• Train staff on new technologies and IT procedures.
• Manage IT projects from conception to completion.
• Provide feedback and recommendations on IT solutions to improve business operations.

Profile

Desktop Support Analyst role

Qualifications:

• Excellent troubleshooting and problem-solving skills.
• The ability to work well in a team and communicate effectively with all levels of staff.
• Excellent hardware and software problem solving skills particularly in relation to desktop and laptop computers, network hardware and Office 365.
• A Microsoft Associate-level qualification or equivalent knowledge and experience of desktop hardware, software applications, operating systems and network connectivity gained in a multi-site environment.
• Excellent customer service skills and an understanding of service desk operations.

Job Offer

Benefits:

• A competitive salary, ranging up to 32,000 per annum.
  
• Generous holiday leave of 25 days plus additional benefits.
  
• A supportive and collaborative company culture.
  
• Opportunities for professional development and growth.