Desktop Support Engineer

My client who are global software and services provider into the telecommunications domain are looking for a number of Desktop Support Engineers to join them on a contract basis in Glasgow.
**12 month Contract - Inside IR35**
** 5 days onsite in Glasgow **
Responsibilities:

• Engaged in-person hands and Feet support to end users for issues with their laptops /desktops/ personal productivity devices.
• lift and shift hardware devices.
• Ensure a delightful customer experience through services provided
• Day to day End user Support through Service Requests and Incident Management
• End user software installations and upgrades
• Update process documentation on an on-going basis
• Partnering and facilitating support vendors
• The role requires a high level of technical expertise in the application layer and systems administration responsibilities of the SCCM environment, Anti-Virus, Windows patching and Mobile Device Management.

Technical Skills:

• 3+ Years experience in hardware and software: maintenance /support/troubleshooting/upgrading of end user devices - desktops & laptops.
• MS Windows OS troubleshooting skills
• HW troubleshooting skills
• HW Peripheral devices troubleshooting skills
• MS365 application knowledge
• Excellent Communication skills
• Intune and SCCM
• IMAC - Install /Move/ Add/ Change
• Active Directory
• L2/3 Support for Incidents, Problems and Requests escalated from L1
• VIP user Support

Apply now for immediate consideration.