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Form of work
SalaryAs the Desktop Support Engineer - Level 3, you will be working within one of the largest and best-known IT brands in the world where you will be deal directly with clients in a friendly and highly confident manner.
The role will involve you in troubleshooting known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories - providing VIP support and building and deploying PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general IT tasks.
In addition, you will work comfortably in the comms areas, providing 'Hands and Eyes' support to other teams and support a 1 in 2 on-call rota for the site for any out of hours incidents.
Skills & experience:
- Knowledge of current and past Microsoft windows operating systems.
- Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc.)
- Experience in Windows imaging techniques (Network & Local.)
- Microsoft Active Directory & Azure Active Directory knowledge.
- Experience with using remote Desktop Support tools.
- Experience and technical knowledge of IT, PC's / peripherals, and their architecture.
- Experience with break fix, IMACs and small project works.
- Experience with Ticket Management.
Benefits include:
- Flexible benefits including, private medial and health insurance, basic cover paid by employer
- Free eye test vouchers
- Company pension scheme
- Income protection after 6 months' service should you be off work due to serious illness
- 23 days holiday rising by 1 day per year to max 25
- Option to purchase / sell additional holiday
- Life insurance
- Employee Assistance Programme, free confidential advise covering a range of areas including mental health and financial support
Hours of work:
This is a full-time position working 37.5 hours per week, Monday - Friday, 07:30 - 16:00 or 09:30 - 18:00 with a requirement to be part of the out of hours on-call rota.
If thisDesktop Support Engineer Level 2 role is of interest, then please apply now.
