Despatch Manager

Job Advert
The Despatch Manager plays a pivotal role in ensuring exceptional customer service by optimising warehouse administration tasks
related to all outbound processes.
Reporting into the Operations Manager, this role is responsible for providing operational excellence and administrative support to
the warehouse
Key responsibilities
People
* Leading the team to facilitate the release of warehouse picks to support the warehouse.
* Day to day team leadership including performance and absence management.
* Fostering a culture of excellence and continuous improvement by providing training, coaching, and support to team members.
* Monitor and analyse team performance, identifying areas for improvement, and implementing corrective actions.
* Review team performance identifying areas for improvement and implementing corrective actions.
* Contribute to the development and implementation of strategic plans for the despatch team.
Warehouse and Despatch Operations
* Managing the team to ensure all relevant bookings for external pallet networks and couriers are in place.
* Responsible for ensuring all orders are despatched with the correct documentation.
* Establishing and implementing key task lists for all functions including housekeeping checks.
* Monitoring and improving the efficiency of despatch processes to exceed targets and KPIs.
* Implement and maintain quality control measures to ensure accurate and timely despatch of goods.
Service
* Liaising with both external and internal departments to connect departments.
* Handling customer queries, relating to despatch ensuring a timely resolution.
Health and Safety
* Working in accordance with Company Health and Safety policies and procedures, ensuring that all staff comply with Health and
Safety requirements
About you
* Proven track record of effectively leading and inspiring teams to achieve organisational goals.
* Meticulous attention to detail.
* Exceptional communication skills, both written and verbal facilitating effective interactions with internal and external
stakeholders.
* Proficient in using warehouse management systems (WMS).
* Proficient in Office 365 programmes.
* Pro-active, friendly, and helpful persona.
What you can expect
* 25 days holiday excluding public holidays increasing after 2 years’ service
* Personal bonus of up to 5% of salary, based on performance against key objectives
* Company bonus of up to 15% of salary
* Company pension scheme matching up to 5% of contributions
* 18 weeks enhanced maternity leave and 4 weeks paternity leave.
* Cycle to work scheme & Season ticket loan
* Employee Assistance Programme
* Travel insurance
* Employee wine discount
* Retail, wellbeing, technology, and travel discounts
Liberty Wines is an award-winning company and accredited by Investors in People which offers excellent opportunities for training
and development alongside a great working environment (and an even better coffee machine).
We encourage all our employees to further their wine knowledge through our in-house Liberty Wines Academy and WSET (Wine & Spirit
Education Trust) courses alongside building skills and experience over the course of their professional development.
Liberty Wines celebrates diversity, and we are committed to creating an inclusive environment where everyone feels comfortable to
be themselves.