Detention Engagement Officer – Immigration Enforcement

A  Detention Engagement Officer – Immigration Enforcement, is required for approximately 10 months.

You will conduct face-to-face engagements with those in detention as required by caseworkers and management, this includes an initial induction engagement, service of paperwork, follow up engagements, Modern Slavery and associated assessments and Asylum Screening interviews.

Hours: Shift is 7.4 hours on a pattern between 07:00 and 20:00 hrs Monday-Friday and 09:00-17:00 hrs Saturdays & Sundays, 1 in 3 weekend working (Saturday-Sunday)

Location: Gatwick or Heathrow

Key responsibilities:

• Discuss the options that residents have, including initiating referrals to returns schemes and building return plans, as well as outlining the consequences of non-compliance.
• Feed back to caseworkers providing details and insight into resident mindset and behaviour.
• Recording all interactions on IT systems in an accurate and timely manner.
• Identify indicators of vulnerability, ensuring that they are recorded and managed in-line with existing policy and instructions, attending case conference meetings (multi-disciplinary telecom and local strategy meetings), ACDT reviews, immigration surgeries and resident consultative committee meetings as required.
• Provide case updates to residents at their request and managing your own portfolio of residents and associated workflow.
• Flag contract issues appropriately and in a timely manner to line manager or Compliance team.
• Actively contribute towards the compiling of management reports.
• Undertake general office administration duties as part of your role including managing resident arrival and departure lists, allocating all new arrivals to Engagement Officers, monitoring the inbox and e-faxes and dealing with telephone, personal and email queries, escalating as appropriate.
• Line management of AO Support Officers as required.

Key requirements:

• Excellent interpersonal skills to deal with different, and sometimes difficult situations.
• Self-confidence and resilience
• Organisation skills and personal integrity to work within this challenging environment with high volumes of work.

If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the ‘Guaranteed Interview’ scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information.