Development Operations Manager

The Opportunity
My client based in York has been established for over 34 years and has been at the forefront of animal welfare and care. With a keen eye on the future, they’ve harnessed the power of technology to enhance there services. While the companies website has laid the groundwork, there recently launched app has experienced remarkable growth, boasting a 45% year-on-year increase. This personalised Petcare management platform, driven by a subscription services model, has resonated deeply with pet owners nationwide.
As they embark on a journey of expansion, they’re seeking an Operations Manager to join there passionate team. With the prospect of doubling our business on the horizon, this is an exciting time to be part of our journey.
Responsibilities
Key Responsibilities:

• Ownership of Technology Operating Model: Take charge of the overall technology environment, including architecture, infrastructure, and operational effectiveness.
• Development Roadmap Management: Define and project manage the delivery of our development roadmap, ensuring alignment with business objectives and timelines.
• Resource Management and Relationship Support: Oversee internal and external resources, fostering strong relationships to ensure efficient delivery of initiatives
• Overseeing our Azure installation that hosts our customer database and Google BigQuery data warehouse
• Coordination with our database agency on data requirements, feeds, cleansing, enhancement
• Oversight of the team’s analytical output, both ad-hoc analysis requests and structured (limited) reporting
• Oversight for our internal ICT requirements including networking, firewall and related support services
• (Likely) requirement to be registered Data Officer to engage with the ICO as required

Person Specification:
It’s a given that if you have a passions for animals, then this is the company for you. However, if you have the following as well, then please get in touch:

• Proven track record in overseeing technology operations and architecture in a fast-paced environment.
• Experience managing development projects and translating commercial requirements into actionable plans.
• Familiarity with consumer-facing web and app environments.
• Strong program management skills, with the ability to drive impact and efficiency.
• Operational experience is crucial for effectively liaising with various business functions.
• Previous involvement in consumer brand environments is highly desirable, emphasizing the importance of user experience.

Office Working:
Hybrid working is an option but you must be able to come to the office in York at least 2/3 times per week.