Devops Support Engineer

Your new company
Our client is a leading innovator in communication data analytics, boasting over 25 years of experience in the industry. Their cutting-edge solutions empower organisations and tech partners globally by providing comprehensive insights into communication patterns across fixed lines, mobile networks, and platforms like Microsoft Teams.
With a diverse clientele and a multi-skilled support team, they are committed to delivering actionable analytics, ensuring clarity and accuracy in communication data for enhanced customer experiences.

Your new role
As a DevOps / Customer Support Engineer, you will play a crucial role in maintaining, testing and enhancing infrastructure and tools to facilitate seamless software development and release processes.
This position offers a unique opportunity for full control and responsibility, supported by a network of skilled software developers. You will be responsible for ensuring the reliability, security and efficiency of our cloud-based infrastructure, primarily on Microsoft Azure, while providing first-line support to our valued customers through ticketing systems and direct interactions.

What you'll need to succeed

This is a varied hybrid role, and ideally you can be versatile with previous experience building, testing and maintaining infrastructure and tools to support software development and release processes. You should have performed server maintenance and support for downtime and rebooting processes.

• Experience and understanding of cloud-based infrastructure and services, particularly Microsoft Azure.
• Proficiency in scripting languages, e.g. PowerShell.
• Familiarity with software development processes and tools, including continuous integration and delivery.
• Strong problem-solving and analytical skills. Excellent communication and collaboration abilities

Desirable Tech exposure

• Mitel / Avaya / Cisco / VOIP Telephone Systems
• Understanding of Telephone CDR / SMDR Data outputs
• MS SQL Server
• Batch / PowerShell Scripting
• Strong analytical and problem-solving
• Globalscape EFT (FTP)
• Microsoft Azure
• VM Ware
• MS Active Directory
• MS Dynamics CRM

What you'll get in return
This organisation fosters a culture of innovation, collaboration and flexibility. They offer a relaxed work environment with flexible hours and real opportunities for career growth and development. Their comprehensive benefits package, including remote work options, reflects their commitment to employee wellbeing and satisfaction.If you're passionate about technology, customer satisfaction and making a meaningful impact in the communication analytics space, get in touch.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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