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Salary- To provide a welcoming and courteous front of house reception to the Diabetes Centre to ensure patients and visitors are treated in line with Trust expectations.
- To provide an efficient, reliable and responsive patient administration service to the Diabetes Centre.
- To provide and receive information orally, in writing or electronically to inform colleagues, patients, carers, relatives and the general public about appointments, clinics and events in the Diabetes Centre.
- To be aware of the need for confidentiality and adhere to Trust policy.
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do
- To greet patients on arrival in the Diabetes Centre, ensuring all relevant notes and paperwork pertaining to the patient are available for the consultation.
- To check patients details are correct on the patient appointment system..
- Using the partial booking system to send out letters to new patient referrals, booking these appointments when patients contact the department. This includes sending out of all relevant forms, where requested, including pathology and x-ray to ensure results from tests are available for the consultation. To ensure that all patients are offered appropriate appointments within the government targets.
- Booking of follow-up appointments for patients leaving the clinic.
- Deal with telephone and postal enquiries relating to appointments.
- To liaise with patients waiting in the reception area to inform them of any delays in clinics.
- To comply with Trust policies and procedures relating to the post.
