Diary Management and Administration

My client is looking for a new member of their Diary Management team who provide a professional and accurate service to their consultants and clients based all over the UK.

Working with a small and efficient team you will possess the following skills:

• Excellent communication skills (both verbal and written) with a polite and friendly telephone manner.
• Great organisational skills with the ability to multitask and prioritise.
• High attention to detail and accuracy.
• Negotiation skills
• Able to work under pressure and react to change in situations/client.
• Stable work history and experience of working within an office environment

The role responsibilities include the following:

• Booking and managing consultant diaries.
• Validating client information and contact details.
• Talking with customers via telephone and email to book appointments and working to internal targets eg. sat appointments, capacity, and appointment lead time.
• Booking accommodation.
• Assessing skills and location to ensure consultants are well matched with clients.
• Objection handling regarding cancellations/issues arising.
• Offering appropriate solutions and escalating to the booking manager when necessary
• Offering relevant upsells/cross sells when the opportunity presents

This is a full-time, permanent position, Monday - Friday, working for a fantastic company who offer great benefits and a basic salary of £21,500 with, OTE £25,000 - £28,000.

If you feel you have the skills and necessary experience, please apply online in the first instance. However, should you wish to discuss the role in more detail please contact Wendy Wakefield or Lesley Freeman at Atkinson Moss.