Digital Account Manager

Based in Bideford, North Devon (working remotely from home is possible if more than 45 mins from the office), my client is looking for a Digital Account Manager to join their digital team to help translate technical campaign results to their clients.
Working across PPC, Paid Social, Programmatic, SEO (and all other digital channels) you will support the Head of Digital to develop digital marketing strategies to hit our clients' business objectives.
You’ll be working with the internal Account management and digital teams, Digital team and with external Client Marketing teams, Client Data teams, Search engines, Social Media platforms, Programmatic platforms and Analytics platforms.
As a Digital Account Manager, you’ll report into the Head of Paid Digital and the Director of Client Services.
Responsibilities
* Understanding the strengths and weaknesses of each channel to best advise clients where to spend for certain objectives.
* Develop strategies and oversee the implementation of digital marketing strategies across relevant channels.
* Talking and listening to clients to then translate their needs into a planned digital strategy.
* Translating and presenting technical campaign performance to relevant stakeholders.
* Supporting the Head of Digital & Head of SEO with new business pitches.
* Collecting data to analyse how campaigns are performing to get the best possible return from a client’s investment using a variety of metrics.
* Conducting in-depth research into audience targeting based on the clients' objectives e.g. keyword research, behaviour targeting, retargeting etc.
* Maintaining and showing avid interest in pushing their knowledge of industry best practices, new technologies and new channels.
* Coordinating with the Account Management team to identify growth strategies.
* Working collaboratively with the Director of Client Services and MD to interrogate client briefs, by challenging and asking questions, to develop communications briefs that meet business needs in an effective and accountable way.
* Identifying cross-sell and upsell opportunities across the entire agency portfolio; the digital team has financially remunerated growth targets which this role would contribute towards (& be rewarded for).
To succeed you will be...
* Strategic, analytical thinker with strong numerical skills
* High attention to detail and able to manipulate data using advanced Excel and/or specialist packages
* Ability to proofread content, spot grammatical errors and match the content to pre-agreed strategies
* Curious about human behaviour and interaction with technology
* Must be a people person, comfortable face-to-face and on-your-feet thinker. Always happy to ring clients to spark conversation and continue build relationships.
* Articulate, verbally and in writing, able to simplify and convey complex data and the insights gathered from it.
* Up-to-date with technological developments, particularly developments in search, search engines, core social media platforms (Meta/TikTok/SnapChat/YouTube etc) and programmatic platforms.
* Commercially minded and able to understand the role of digital in a client’s business.
* Self-sufficient in their work; able to plan and prioritise.
* Well organised, efficient and able to work to tight deadlines.
* Willing to co-operate with and support other team members.
* Able to work under pressure and seek support when needed