AddressWho we are
Mercury is not just a company; we’re a transformative force in the world of SaaS for recruitment and staffing firms. Since our founding in 2014, we’ve been at the forefront, demonstrating a commitment to excellence and innovation that has allowed us to create a ground breaking SaaS platform, based on the Microsoft D365, Power Platform, Open AI and more.
With a global presence in strategic locations, including Coleshill, London, Boston, Chicago, and Sydney. We are now a dynamic team of 150 employees, and we’re not stopping there – we’re on track to double in size over the next 24 months.
Mercury is all about our customers, with over 100 worldwide and 8,000+ users experiencing the transformative power of our solutions. We’ve seen remarkable growth in headcount, surging by over 125% in the last two years. As a dedicated SaaS innovator, we are here to simplify and enhance the operations of recruitment and staffing firms.
Why Mercury
At Mercury, we pride ourselves on fostering a vibrant company culture that strikes the perfect balance between professionalism and a modern, enjoyable work atmosphere. Our commitment to employee well-being and growth sets us apart. Here’s what you can expect when you join our team:
- Healthy Work-Life Balance: Hard work is essential, but we understand that it doesn’t mean endless hours. Unsociable work schedules are not the norm here. We believe in productivity and not burnout.
- Agile and Empowered: Our commitment to Agile and Scrum methodologies empowers our developers. From top management down, everyone understands the importance of efficient processes and collaboration.
- Flexible Environment: We embrace flexible working arrangements. Whether it’s remote work or flexible hours, we trust our employees to find the balance that suits them best.
- Open Communication: Transparency is key. We encourage open dialogue, active listening, and constructive feedback. Your voice matters.
- Gratitude and Autonomy: We appreciate hard work and celebrate achievements. You’ll have the autonomy to make an impact and contribute meaningfully to our success.
- Accessible Leadership: Our leadership team is approachable and supportive. You’ll find guidance and mentorship readily available.
- Equality and Inclusion: We champion diversity and equality. Everyone deserves respect, fairness, and equal opportunities.
- Investment in Growth: We provide training and career growth opportunities. Don’t just take our word for it—our team members’ testimonials speak volumes. To encourage you to learn new skills related to your job function and depending on what role you come in and do, we will have a plan targeted to help you advance.
What you’ll do
Mercury provides a Digital Adoption Platform (DAP) which overlays our CRM. The DAP supports end users with a detailed understanding of how all the CRM functionality works.
The DAP comprises 5 key components:
- Smart Walkthroughs – Leads a user through a process step by step
- Smart Tips – Provides additional section, field, and button level information
- Articles – typically 1-page articles on how a specific field, button, or process works
- Videos – Typical short videos of a few minutes demonstrating how a specific field, button, or process works
- Academy – New User onboarding/training courses
Key Accountabilities and Responsibilities
- Reports directly to the Head of Client Services, working with the wider team in sales, customer success, support, training, and communities.
Who you are
- Great communication skills are a must.
- The ability to work well within teams or be self-motivated enough to work alone is essential
- A high focus on customer satisfaction is a must
Essential
- Experience with Digital Adoptions Platforms
- Experience with CRM platforms
- Experience with SaaS products
- Experience writing instructional articles
- Experience producing instructional videos
- A high focus on keeping the administration up to date is a must
- The ability to work well within teams or be self-motivated enough to work alone is essential
- A high focus on customer satisfaction is a must
- A can-do attitude, willing to roll up sleeves to get the job done
Desirable
- Knowledge of Walkme
- Experience with Microsoft Dynamics
- Experience within the recruitment industry is beneficial
- Video editing
What we offer
- Competitive salary
- Great learning and development plan
- Microsoft certifications paid for and supported by Mercury
- Permanent Health Insurance (PHI)
- Health Cash Plan
- Critical Illness Cover
- Electric Car Vehicle Scheme
- 4% Employer Pension Contribution
- 25 days holiday per year
- 1 full extra day “free holiday” on your Birthday
- Free parking
- Buy/sell holiday scheme
- Increased holiday entitlement based on length of service
Location
At Mercury, we believe in the power of face-to-face collaboration. That’s why we encourage our team members to join us at our Coleshill office 2 days per week. However, we’re all about flexibility, so we support remote work the remaining days if that’s your preference.
The people
We have cyclists, video gamer heroes, skiers/boarders, runners, musicians, sport junkies, golfers, gym goers, foodies, travellers, artists, animal lovers, photographers, marvel enthusiasts, climbers and loads more!
