Digital Business Partner (108483-0124)

About the Role  We have an exciting opportunity to join a newly formed capability, Business Engagement, as a Digital Business Partner within the Information and Digital Group (IDG). The Business Engagement team: Develops and maintains the Information and Digital (IDG) partnership relationship with all our university colleagues and our students. We ensure alignment between our stakeholder's strategic needs and the IDG strategy and service model, ensuring IDG have the right supporting plans and roadmaps in place. Acts as a liaison point to drive and update the business on progress of delivery, to ensure IDG services are transparent and are prioritised appropriately by our stakeholders. We advocate a ‘tell-us-once’ customer centric mindset in capturing customer demand. Promotes service thinking within IDG, acting on behalf of our university community to drive a culture of continuous improvement. The Digital Business Partner will: Have overall responsibility for building and managing the relationship between IDG and key internal customer and stakeholder groups within the university, driving the above. Hold colleagues within IDG to account on their delivery plans and service models. About You  You will have significant experience of building strong working relationships with senior and executive stakeholders that are based on integrity and trust. As a member of the extended IT leadership team, you will be a key influencer within IDG, ensuring that the voice of your customer group is heard, represented and that we are delivering to plan and expected service quality. You will: Be a highly motivated, communicative, organised and engaging digital leader. Be capable to drive a strategic agenda for your internal customers, owning the roadmap for their business outcomes within IDG. Engage key business stakeholders and IDG teams to build and evaluate proposals for strategic demand. Be accountable for overall customer satisfaction in your stakeholder group - actively seeking feedback and managing regular satisfaction data using a variety of survey and feedback methods. Act as the main point of contact for all matters specific to your customers, understanding their needs and future requirements through proactive relationship management. Clearly communicate the progress of monthly IDG KPIs and progress to plan, to all relevant stakeholders. Push for continuous improvement, applying commercial thinking in making choices on existing and emerging strategic business outcomes and customer needs. For further information regarding the skills required for this role please see the personal specification section of the attached job description.