AddressOverview
Digital Content Designer (Plus reserves)
Location : Newport
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Location
About the job
Job summary
The web team sit within the external communications team at the Intellectual Property Office (IPO). We have 1 permanent vacancy for the role of ‘Digital Content Designer’.
Working location
This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 40% of their time working onsite from one of our offices. This role is based in our Newport office.
The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office.
Job description
As a digital (website) Content Designer you will create, edit, review and publish content on our GOV.UK website. Full training on our systems will be provided. Computer literacy and an eye for detail are required.
This is an opportunity to join a well-respected, dynamic team within the Strategy Directorate at the IPO.
We advise the rest of the business on how to write and present information online. A large part of the role involves educating parts of the business to ensure content meets the Government Digital Service (GDS) Style Guide and accessibility standards, sometimes rewriting content ourselves. We assess requests for updates, new content and negotiate with internal and external stakeholders before editing and publishing.
The post holder will lead on:
- quality assurance
- editing and publishing content
- managing relationships with content owners
- promoting accessibility
Main duties
- Quality assurance for usability, accessibility, GDS style and plain English. Ensure online content is user-focused and consistently meets editorial, publishing and GOV.UK standards. Assess contributed content and negotiate with authors when it does not meet the standards, explaining web best practice.
- Edit and publish content. Join the rota system to work on shared inbox as part of a flexible team that monitors and acts on website requests. Answer queries and produce or edit content to a high standard. Publish content within times set out in service standards, using content management software hosted on GOV.UK.
Proactive continuous improvement of our web content, based on data, analysis and insight for auditing purposes.
- Relationship management with content owners. Liaise with colleagues across the business to understand their needs. Challenge assumptions and suggest the best solutions to meet the needs of the business as well as the users on GOV.UK. Manage web projects and attend regular meetings maintaining good working relationships and provide best practice advice for content owners and colleagues. Provide stats to the business when required to show traffic and demonstrate evidence of specific web pages.
The successful applicant will:
- be customer focused and responsive to multiple priorities
- have excellent written communications skills, ideally with experience of writing content that is concise, accessible, accurate and relevant, using plain English
- be able to negotiate with and influence more senior colleagues and maintain online standards in the face of opposition
- have excellent, adaptable IT skills
- be open to new ideas and ways of working in line with continuous improvement
Person specification
Behaviours
We’ll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Working Together
Benefits
Benefits of working with the wider IPO:
- A very generous pension scheme with 27. 1 % employer contributions. Further information around the benefits of joining the Civil Service can be found via the Civil Service Pension Scheme page
- 25 days annual leave moving to 30 days in annual increments (1 day per year) over 5 years of reckonable service. You will also get 8 days public leave and 1 day privilege leave;
- The opportunity to form part of our many inclusive network groups, find out by looking at Disability Jobs, BME Jobs and LGBT Jobs
- A variety of support functions including our excellent Staff Counselling Service which is a source of support for all staff at the IPO
- A flexible working scheme which has no core hours and excellent opportunities for home, part-time and term-time working;
- Eligibility for special and office-wide bonus payments
- Excellent development opportunities
- Opportunities for secondments, both internal and external
- Opportunities to join many civil-service clubs such as the Sports and Social Association, Motoring Club (CSMA), which provide numerous discounts to members
When working at Concept House, Newport the following benefits are also available:
- A limited number of free car parking spaces are available on site
- On-site facilities including gymnasium, shop, restaurant
Please note that benefits may be subject to change.
Things you need to know
Selection process details
Additional details on security and vetting
Successful candidates must pass a disclosure and barring security check and if successful you must also hold, or be willing to obtain, a higher Security Clearance.
For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, depending on the level of clearance, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. For this role the successful individual will need to have consistently lived in the UK for a minimum 5 years in order to meet the relevant security clearance.
Further information on the vetting process can be found at United Kingdom Security Vetting – GOV.UK (www.gov.uk)
Please note that the IPO do not hold a sponsor licence, therefore if applicable please ensure your VISA enables you to work in the UK at the IPO without sponsorship.
If you have questions regarding this or are unsure if you meet the eligibility criteria, please contact Recruitment@ipo.gov.uk
How to apply
- In order to capture your employment history please complete the employment history box under the ‘Your CV’ section of the online application form.
- All communications will be electronic therefore it is vitally important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder
Sift
An initial sift of applications will be carried out to create a shortlist.
This will be based on the evidence provided for the following Success Profile elements:
Experience
When completing your 750 word Personal Statement, please ensure that you cover the following essential/desirable criteria:
Please use this as an opportunity to explain how you are suited to the role. You may wish to include examples of how you have created content, tackled similar tasks or demonstrated the skills outlined in the advertisement.
Interviews
If invited to interview Behaviour and Strengthbased questioning will be used.
Behaviours
The below behaviours will be assessed at interview
- Changing and improving
- Communicating and influencing
- Working together
Strengths
Strengths are the things that we do regularly, do well and that motivate us. We have selected the Strengths that are relevant for this role from the Civil Service Strengths Dictionary. You will be assessed against these during your interview using strength-based interview questions.
Interviews for this role will be carried out in person at our Newport Office.
The successful candidate would be expected to remain in the role for a minimum of 12 months before applying for another role.
If you require job-specific information, please contact:
Name: Mark Juffs
E-mail: mark.juffs@ipo.gov.uk
Telephone: 01633 433140
This post is being advertised to Internal, across Governmentand external candidates at the same time.
The IPO do not hold a sponsor licence, therefore if applicable please ensure your VISA enables you to work in the UK at the IPO without sponsorship.
Incomplete and/or late submissions will not be accepted or considered.
Should you have any queries or require any assistance in this matter, please contact the IPO Recruitment team at Recruitment@ipo.gov.uk prior to the closing of the post.
In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text.
Diversity Statement
The IPO is an inclusive employer where diversity is respected and differences valued. Our positive approach to diversity allows us to select the most suitable applicants free from bias on factors such as age, gender identity, sexual orientation, disability, ethnicity, religion, and many more protected characteristics.
If you require an adjustment at any stage of the recruitment process, then please let the recruitment team know via ; recruitment@ipo.gov.uk
Candidates to note
Please select the arrows below to drop down each heading for further information, alternatively you can contact recruitment@ipo.gov.uk;
Information on Fraud data base and childcare vouchers
Any move to the Intellectual Property Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/
From 8 June 2020, The Intellectual Property Office is to provide a Fair Processing Notice to all new applicants after they have been successful at interview.
As one aspect of pre-employment screening, personal details (name, National Insurance Number and date of birth) will be checked against the Civil Service Resourcing Extract Internal Fraud database. Anyone included on the Internal Fraud Database will be refused employment unless they can demonstrate exceptional circumstances. The Intellectual Property Office will, on behalf of the vacancy holder, inform applicants when they are refused employment because of their inclusion in the Internal Fraud database.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Terms & Conditions
Please note that IPO has updated its terms and conditions of employment as part of Civil Service Reform. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful on application.
Please see the attached Terms and Conditions document.
Voluntary Moves: If your pay (excluding allowances) is above the IPO maximum for the grade it will be capped at the IPO maximum for the grade when you transfer.
OGD loan or permanent transfers
Please note that due to the childcare changes introduced by HMRC in October 2018, employees going on loan/transferring to another government department that were in receipt of childcare vouchers in their previous department will not be able to continue receiving these post transfer.
The IPO will not allow individuals from Other Government Departments to carry over annual leave with them unless there are exceptional circumstances. Individuals will therefore be expected to make necessary arrangements with their existing department to ensure an annual leave balance of zero ahead of transferring to the IPO. If you feel you have an exceptional circumstance, please contact the recruitment team in the first instance.
For more information on the childcare schemes offered by IPO, please contact HRandPayrollteam@ipo.gov.uk
If moving internally on lateral transfer you will remain on your current base salary. Please note: All allowances are specific of individual roles and may not be transferable.
Pension information
Further information Civil Service pension schemes can be found here: https://www.civilservicepensionscheme.org.uk/.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
- Name : IPO Recruitment Team
- Email : recruitment@ipo.gov.uk
Recruitment team
- Email : recruitment@ipo.gov.uk
Further information
Complaints Procedure:
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, please contact;
Penny Phillpotts
Intellectual Property Office,
Concept House,
Cardiff Road,
Newport,
NP10 8QQ.
